Manager Technology Change Enablement

Manager Technology Change Enablement

Permanent Full-Time

Open to Any Location in Canada except Quebec
(Ability to work remotely from your home office)

Closes February 12th

Annual Salary: $99,210 - 136,414

Innovation Credit Union has a bold ambition. In addition to being Canadas newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians - that's our purpose.

How does this position help fulfil Innovation's purpose? Glad you asked!

Reporting to the VP IT Operations; this position is responsible for the effective implementation, execution and continuous improvement of robust Change Enablement and Problem Management Programs. This person will work closely with peers that lead application management, enterprise architecture, business intelligence, application/platform teams and security, as well as business leaders. They must be a protector of change enablement to ensure risks are minimized. The person in this position has an expert understanding of Technology Change Enablement, Problem Management, Major Incident Outage Management and Availability Management, while ensuring that IFCU is meeting industry best practices and regulatory expectations with regards to Change and Problem Management.

Must have strong Microsoft Background and experience.

What will you do?

• Collaborate effectively with technology teams and the business, providing constructive challenge when necessary.
• Support business goals through Change Enablement by maintaining an Idea to Operations Flow to ensure proper engagement with centralized Technology Change Enablement for change approvals.
• Create, manage, and continuously improve a Major Incident Outage practice to quickly identify, respond to, and resolve major incident IT outages with high impact on members.
• Leverage deep technical expertise to evaluate, approve/deny/defer, schedule, communicate, and successfully implement Requests for Changes (RFC).
• Ensure that Problems are appropriately raised for prioritization within distributed platform, product, or system teams, and communicate MIOs to stakeholders, including Business Continuity.
• Ensure accurate outage reporting to inform Problem Management and Availability reporting.
• Complete post-outage reviews and raise Problems or RFCs as needed.
• Conduct training exercises to prepare support teams for MIO situations.
• Control costly re-work and inefficiencies by applying Change Enablement principles.
• Assess risk when making decisions and recommendations, ensuring compliance with all regulatory requirements.
• Ensure technology changes are evaluated, approved, scheduled, and implemented to mitigate unauthorized or undocumented changes.
• Maintain documentation and provide reporting to leadership and auditors as requested.

WIIFY (what’s in it for you):

• Competitive Salary
• Diverse and Inclusive Culture that continues to evolve
• Flexible work arrangement options
• Strong benefit package
• 7% Superannuation matched contribution program
• Attractive variable incentive program
• Wellness Days to create appropriate work/life balance
• Paid Education opportunities to ensure our members have the most equipped staff helping them
• A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
• And lots more reasons to love where you work and what you do!

What our team is looking for:

• A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
• A solution mindset that feeds inertia
• An ambassador who’s willing to promote our team inside and outside organization
• Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
• Somebody who can work with occasional ambiguity with focus on process evolution
• A mindset of Solve, Serve, Sell – a problem solver, serving our members directly or indirectly, and selling our brand!
• Somebody to sweat the small stuff, but also see the big picture
• Personality and Energy - a flair for polish, and you bring your own personal, creative touch to everything you do!

Some things that would impress us:

• University degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
• Extensive experience in designing, implementing, and troubleshooting enterprise technology.
• Experience working in a mature technology change management environment.
• Experience in root cause analysis and problem management.
• Advanced ITIL Service Transition designations are required.
• Experience in post-implementation reviews and outage retrospectives.
• Experience in an agile product management environment.
• Experience in a federally regulated environment is an asset.
• Experience in COBIT and OSFI B-13 is an asset.

Interested?

Click the ‘Apply now’ button!

Innovation Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.