Training Specialist

Our Business

FISPAN is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world's Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase. With our rapid growth, we are looking for dynamic and passionate individuals to join our high performance team, in an inclusive culture, that rockets us to number 1 in our space. FISPAN recognizes that passionate, hard working individuals with diverse backgrounds are what makes innovation happen.

As a Training Specialist, you will play a pivotal role in enhancing the effectiveness of our internal sales team and key bank partnerships through strategic training initiatives. You will be a crucial driver in the implementation of comprehensive training programs, collaborating with team members and experts across the organization. Additionally, you will have opportunities to develop automations and leverage the latest AI technologies to drive scalability and efficiency. We seek an individual with a passion for continuous learning, a knack for design, and the ability to maximize their impact on the business.

Key Responsibilities:

• Design and develop engaging training strategies, playbooks, and materials to
  empower our internal sales team and external partners.
• Collaborate with the training team and experts across the organization to
  create effective training curricula for both internal and external stakeholders
• Utilize design skills to create visually appealing training documentation and
  materials.
• Apply video editing skills to produce high-quality training videos and tutorials.
• Manage and optimize Learning Management Systems (LMS) to deliver and track
  training programs.
• Work with the FISPAN AI Committee to develop new AI use cases and explore
  strategies for scalability and efficiency.
• Collaborate with the Business Transformation team to develop automations
  and improve processes across the organization.
• Create video animations to enhance training content (nice to have).
  

Required Skills + Qualifications:

• 3+ years of experience in training development, project management, or sales
  enablement.
• Bachelor's degree in Business, Marketing, Communications, Technology, or a
  related field.
• Proficient in design software and tools for creating training materials and
  documentation.
• Skilled in video editing software to create engaging training content.
• Experience with Learning Management Systems (LMS) for delivering and
  managing training programs is required. Additionally, experience in Training
  Certifications, with knowledge of CPE (Continual Professional Education)
  credits, is highly desirable.
• Excellent relationship-building skills with the ability to explain technical
  concepts to non-technical audiences.
• Ability to manage, prioritize, and deliver on multiple projects simultaneously.
• Highly motivated, proactive, and capable of coordinating with multiple
  stakeholders to complete projects with speed and accuracy.
• Positive attitude, adaptability, and a strong desire for continuous learning and
  growth.
• Preference given to candidates with interest or experience in Financial
  Technology, Banking, ERPs, or B2B Businesses.
• Bonus points for experience with video animation, AI technology, or
  automation.

Join our dynamic and inclusive team at FISPAN, where your contributions will help us achieve our mission of revolutionizing the FinTech industry and fundamentally changing the way companies bank. Our modern and scenic office is located in Vancouver's historic Marine Building, offering an inspiring environment for creativity and collaboration.

Why Work With Us?

• Experienced team

Our CEO's previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions! All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.

• Start-Up Environment

FISPAN's start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.

• Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.

• Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness centre and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation and Benefits Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $70,000-$78,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We'll be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases. FISPAN'S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. Notably, this position is within the Product department which has our most underrepresented groups representation at over 50% of the department. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.