Technology Specialist

Description

Remote Work

Currently this role is 40% in the office (Vancouver) and 60% at home, with additional time spent on client sites as needed.

Launch projects that make a difference to our customers

Our team and what we’ll accomplish together

Step into the future of IT with one of the leading managed service providers in the industry! Join our exciting new division, where we're transforming how businesses approach technology. This project implementation role offers you the chance to be part of a dynamic, rapidly evolving field—working alongside a passionate team committed to innovation, growth, and excellence.

What you’ll do

In this role, you’ll be at the heart of our project implementation operations, ensuring a smooth and efficient implementation. On a typical week, you will:

• provide project implementation services for our clients, with involvement in the full project lifecycle
• manage and communicate tasks, timelines and expectations for projects with clients
• proactively identify and troubleshoot potential problems with the implementation process, including testing modifications and integrations prior to go live
• help identify the need for change orders, when work to be performed falls outside of the agreed project scope
• promptly escalate any issues or client satisfaction concerns to the Manager, Information Services

The Technology Specialist is expected to provide these services with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT. A successful candidate will have a basic understanding of project management practices.

Qualifications

What you bring

The successful candidate for this position will have 1+ years of related experience, a degree or diploma related to IT, and will be skilled in the following areas:

Technical - Required

• Windows 11 administration
• Windows Server administration, including Microsoft Remote Desktop services, Microsoft Active Directory
• Microsoft Entra ID
• Network appliances such as routers, switches, and firewalls
• Technical Support: Provide patient, user-friendly assistance to end users with varying levels of technical aptitude

In addition, you will bring:

• Attention to detail
• Adaptability - we sometimes need to adjust our schedule and priorities based on client needs
• Integrity and professionalism: Provide outstanding customer service with a positive attitude, in person and on the phone
• Time management: Work calmly under pressure, set priorities, and complete tasks efficiently
• Independence and teamwork: Ability to work with minimal management supervision as well as cooperate within a team environment
• Professional presence: Maintain a polished and professional demeanor in all interactions

Great-to-haves

Familiarity with the following technologies:

• Office 365 and Microsoft Azure
• HP ProLiant Server hardware
• Virtualization technologies, such as VMWare or Hyper-V
• Project management practices
• Labtech, or other RMM (Remote Monitoring and Management) system
• ConnectWise, or other PSA (Professional Services Automation) system