Software Support 1

Clark Wilson LLP is Hiring a Software Support 1

Reporting to the Director of Systems, the Software Support 1 person is responsible for providing technical support and assistance to end-users for various software applications utilized within the Firm. Supporting MS Office products, Macros Templates, Email systems, Filesite (document management system), time entry software, and assisting in the rollout of new products. Involved in lab testing new software products to ensure their compatibility and functionality within the firm's IT environment.

What You’ll Be Doing

Support MS Office Products, Macros, Templates, and Email:

• Provide technical support for Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).
• Troubleshoot and resolve issues related to MS Office functionality, formatting, and document templates.
• Assist with email setup, configuration, and troubleshooting for email systems used by the firm.

Support Filesite (Document Management System) and Time Entry:

• Provide user support and troubleshooting for the Filesite document management system.
• Assist with Filesite permissions, folder structures, and document organization.
• Support the time entry software used by the firm, resolving issues and providing guidance to end-users.

Assist in New Product Rollout:

• Collaborate with the systems team and key stakeholders to assist in the rollout of new software products.
• Address user questions, concerns, and technical issues during the transition phase.
• Assist in the set-up of new users and computers.

Lab Testing of New Products:

• Participate in the lab testing of new software products before their implementation.
• Conduct compatibility tests, evaluate functionality, and provide feedback to the systems team.
• Document test results, identify issues, and propose solutions or workarounds.

Documentation and Knowledge Sharing:

• Maintain accurate documentation of software-related issues, resolutions, and frequently asked questions.
• Contribute to the knowledge base by documenting troubleshooting procedures and best practices.
• Share knowledge with other support team members and provide training when required.

Cyber Security documentation and Security Awareness:

• Assists in creating and maintaining risk policies in the firm.
• Assists in creating, running phishing tests.
• Assists in creating, running of security awareness programs.

Other duties as assigned:

• Assisting with user set up and troubleshooting myLTSA, BCeID, and DocuSign.
• Assisting with updating and mainting the Firm Active Directory.

How You’ll Be a Great Fit for This Role

• Strong knowledge of Microsoft Office applications and their troubleshooting techniques.
• Familiarity with document management systems, such as Filesite or similar platforms.
• Experience in supporting time entry software would be beneficial.
• Ability to assist in the rollout of new software applications and conduct user training.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to prioritize and manage multiple tasks effectively.
• Post-Secondary education in Information Technology or related field (or equivalent work experience).
• Proven software support experience or familiarity with legal services, e.g., as a Legal Administrative Assistant.

The Exciting Extras

In addition to a competitive salary range of $55,000 - $65,000, we offer a range of benefits to ensure you are set up to thrive in a healthy work-life balance at Clark Wilson:

Benefits: Health coverage for you and your family, including overseas emergency medical care, prescriptions, vision care, dental care, paramedical services, life insurance and hospital accommodation.

Retirement Planning: RRSP matching program.

Additional Pregnancy/Parental Leave Benefits: Pregnancy and parental leave top off to 100% for a portion of the leave so that you can spend quality, worry-free time with your family.

Health and Wellness Spending Account: Health and Wellness Spending account to pay for items that will help you with your unique needs: an exercise bike, swimming lessons, or your pets’ vet bills. It’s up to you.

Recognition: Long service bonus to help celebrate your work anniversaries.

Social Events: Socials every Friday, off-site social events, employee appreciation week, team building events and more.

Professional Growth Opportunities: Resources available to invest in your personal growth and help you achieve your goals.

Employee Referral: Generous monetary amount for any employee referral.

Community: Opportunities to give back to your community through firm initiatives.

Paid Time Off: Generous vacation and bonus days. We also offer five personal days to assist with whatever life throws at you and one bonus day off to celebrate your work anniversary.

Who We Are

Clark Wilson is a rapidly growing regional law firm focused on providing the best possible service for our clients. We’re consistently recognized by the media and business community for our professional excellence.

Our team consists of over 300 professionals serving some of the most recognizable brands in the world. Together, we’ve created a special culture, recognized by Great Place to Work as one of the best in Canada, that we’d love to share with you.

How to Apply

Click the blue “apply” button to submit your application.

Clark Wilson is an equal opportunity employer and advocate. This is not a statement we take lightly; it is part of who we are. We don’t just celebrate diversity, we rely on it to cultivate our culture, provide new perspectives, and grow our collective wisdom.

If you’d like to discover a little more about Clark Wilson and what it’s like to work with us, click here to visit our careers page.

We thank all applicants for their submissions, however, only those selected for an interview will be contacted.

Our firm operates from the traditional, ancestral, and unceded territory of the Sḵwx̱wú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), and xʷməθkʷəy̓əm (Musqueam) Nations