Senior UX/UI Designer

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.   

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.

ABOUT THE ROLE

As a Senior UX/UI Designer, you will help shape FTC’s digital experience. We’re looking for a talented designer who blends creativity with strategic thinking and efficiency, driven by a passion for delivering user-centred solutions.

RESPONSIBILITIES

• Support our Marketing team by creating and updating website designs and customer-facing digital assets.
• Take ownership of digital design initiatives, effectively managing multiple simultaneous requests and projects.
• Lead the design process from concept to handoff, ensuring that designs meet business objectives, customer needs, and brand guidelines.
• Participate in strategy meetings to have a shared vision of the business objectives, proactively identifying opportunities related to design.
• Collaborate with other teams to understand our customer needs and create innovative solutions.
• Keep up to date on UX/UI industry trends, best practices, tools, and our customers’ use patterns to keep our digital experience fresh and innovative.
• Create and present design concepts for validation with stakeholders, adapting to feedback.
• Create polished high-fi designs and interactive prototypes optimized for usability, accessibility, and responsiveness across desktop, mobile, and tablet devices.
• Support our A/B testing initiatives with multiple design variants when needed.
• Prepare design handoff packages to developers, timely address requests for clarification, and QA implementation for accuracy.
• Maintain our comprehensive Design System consistent, organized and updated, identifying and implementing solutions to streamline the design process.
• Work with tokens, components, variables, and styles to streamline designs.
• Provide regular updates on project progression, difficulties, delays, and completion, proactively asking for support when needed.
• Continuously look for ways to streamline the design process, improving efficiency for the entire team.
• Actively contribute to team development, helping to build a collaborative culture focused on continuous improvement.
• Mentor junior designers and provide guidance on design principles, best practices, and tools.
• Support the design team on ad-hoc projects as needed.
  

THE IDEAL CANDIDATE

• Has 5+ years of experience in UX/UI Design or equivalent and a design portfolio of demonstrable projects that have shaped meaningful user experiences.
• Has advanced technical skills in Figma and Adobe Creative Suite.
• Has experience working in Jira or other project management software.
• Has a strong sense of initiative, ownership, and accountability.
• Has a deep understanding of UX principles and user psychology to design intuitive and accessible interfaces.
• Is skillful in layout, typography, colour theory, interactions, and brand consistency, bringing a refined aesthetic to designs.
• Is capable of aligning design decisions with business goals and product strategy.
• Is comfortable providing explanations to any design decisions based on best practices, research, usability testing, and brand standards.
• Has experience working alongside developers, proposing solutions that balance user needs and technical feasibility.
• Is experienced in setting up or contributing to design systems, ensuring consistency and scalability across projects.
• Gets a thrill from problem-solving and turning briefs into practical products.
• Thrives in collaboration, communicates well and values feedback.
• Has an extremely high level of attention to detail to create pixel-perfect work.
• Is a champion for digital organization and intuitive information architecture.
• Is comfortable managing multiple projects and competing priorities.
• Is dedicated to learning and continuous self-improvement.
  
  

REWARDS

• 3 weeks vacation (4 weeks after your first year)
• Extended health benefits package
• Applauz Recognition
• Comprehensive employee assistance program
  
• Paid anniversary day off
• “Pawternity leave” days for your new furry family members
  
• Great working hours
• Stylish office location in Vancouver, located close to public transit
• Friendly and fun team environment with company celebrations and social events
• Access to Canadian travel industry discounts!

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences.  We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

Officially Great Place to Work® CertifiedTM 2024/2025

#INDHP