Senior Technical Writer
December 3 2024
Industries
IT: Equipment, Network
Categories Training, Technical writer, Documentation,
Vancouver, BC • Full time
About GeoComply
We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.
Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.
At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.
The Role
GeoComply is looking for a Senior Technical Writer. In this role, you’ll work with Product Managers and Software Engineers to write and maintain SDK and API documentation for a software engineering audience. You’ll also work with our support teams, collecting customer feedback to help you enhance your content.
We’ve just built a modern developer portal with lightweight, efficient documentation tools. With little legacy technology to get in your way, you can focus on writing great documentation that solves our customers' challenges. This role is an opportunity to make a lasting difference, but as a solo Technical Writer, you’ll need to be self-driven and execute complex documentation projects on your own.
Key Responsibilities
- Create and maintain the content repository and information architecture.
- Develop and implement processes and procedures for creating and maintaining technical documentation with branding and style guidelines.
- Collaborate with product development teams to obtain information and ensure accurate and up-to-date documentation.
- Create, edit, and review technical documentation, including user manuals, online help, release notes, and other documentation as required.
- Utilize Markdown, GitHub, and docs-as-code workflows to author and manage documentation within the developer portal.
- Structure content effectively using a strong understanding of information architecture principles to optimize search and navigation within the documentation.
- Write clear and concise code samples in various programming languages (e.g., Kotlin, Java, Swift) to illustrate API usage and functionality.
- Contribute to the ongoing maintenance and improvement of the developer portal, leveraging tools like Docusaurus.
- Proactively identify opportunities to enhance the developer experience through documentation and actively seek ways to improve content quality and effectiveness.
- Stay up-to-date on industry best practices and emerging trends in technical writing and API documentation.
Who You Are
- 5-10 years of experience writing technical documentation, with at least three years supporting a software engineering audience specifically. You should understand the nuances and challenges of software engineering and be comfortable operating as part of a build team, but it’s unnecessary to be a software engineer yourself.
- Flawless American English.
- Experience writing documentation with Markdown.
- Experience with GitHub and docs-as-code.
- Experience with Docusaurus or other static site generators.
- Experience with Jira and Confluence.
- Experience reading and writing code samples in at least one language, like Kotlin, Java, Swift, Objective-C, C#, PHP, Python, or JavaScript.
- Strong understanding of the principles of information architecture and how people interact with information on the web. You should be able to structure large information sets effectively so people can find the answers they need through search and navigation.
- The ability to learn new things quickly and turn complex information into meaningful documentation.
Bonus Points
- Strong understanding of HTML, CSS, and React.
- Experience with Google Analytics, Hotjar, LogRocket, or similar performance monitoring tools.
- A background in compliance, anti-fraud, or geolocation
$96,000 - $132,000 a year
Our compensation reflects the cost of labor across several Global markets. The salary for this position ranges from $96,000/year up to $132,000/year. Pay is based on several factors evaluated throughout the interview, including market location, job-related knowledge, skills, and experience. At GeoComply, our salary bands are crafted with purpose. They testify to the diverse range of skills and experiences that fuel our success. In addition to our competitive salary package, we also offer the following personal and professional development benefits:
- Performance-based bonus
- Equity plans
- Paid vacation and sick days
- Extended health benefits
- Generous Learning & Development Allowance
- Sports and Physical Wellness budget (30% of L&D Allowance)
- Charitable and DEI initiatives
- Team-building events
Apply Now!
Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!
Commitment to Diversity and Equity.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.
Search Firm Representatives Please Read Carefully
We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.
Why GeoComply?
Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here’s why we think you’d love working with us.
We’re working towards something big
We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren’t just a buzzword
Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we are
In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experience
At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.
We believe in being a force for good
We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.
We care about our team
Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.
We value in-person collaboration
GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.
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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.
We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.
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