Senior Data Analyst
Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The CE&S Business Intelligence (BI) Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft''s assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidance.
We are seeking a goal-driven Senior Data Analyst with extensive experience in delivering data-driven decision making & self-serve analytics to optimize customer experience and support operations across Microsoft’s assisted and self-service support surfaces. In this role, you will lead and collaborate closely with high-impact data analysts and strategic customers to solve complex problems. You will communicate trends and innovative solutions to stakeholders and work cross-functionally with engineering teams, product teams, and program management to deploy business solutions.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Analytics, Engineering, Computer Science or related field AND 7+ years technical experience in data analysis and reporting, coding languages, business intelligence
- OR Master’s Degree in Analytics, Engineering, Computer Science or related field AND 5+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
- OR equivalent experience.
Other Requirement:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
- 5+ years of product and/or program management across an impactful portfolio of projects & stakeholders.
- 5+ years customer-facing, project-delivery experience, professional services, and/or consulting experience.
- 5+ years of demonstrated experience working in a data intensive environment and translating business needs into data requirements (experience with Microsoft Azure stack, SQL, Python, Azure Databricks, Synapse, Power BI, Fabric, Machine Learning and AI).
- Proficient in problem solving, critical thinking, and communication skills.
- Attention to detail and commitment to delivering high quality.
- Initiative and passion for finding solutions to hard problems at scale and operationalizing them.
- Demonstrated ability to work in ambiguous situations and across organizational boundaries.
- Proficiency in data modelling, data analysis, data warehousing and integration, data quality assurance.
- Understanding of Privacy and Compliance aspects of data storage & processing as it relates to GDPR and PII
Data Analytics IC5 - The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year.
Find additional pay information here: Canada pay information | Microsoft Careers
Microsoft will accept applications for the role until February 20, 2025.
Responsibilities
- Partner with and understand business needs of your stakeholders, prioritizing & translating those needs into technical requirements for the data & analytics engineering team
- Determines the technique needed and develops analytic models to understand complex business issues and provide data-driven insights
- Perform analysis on business operations using a variety of analytical tools (SQL, Python, Azure Databricks, Synapse, Power BI, Fabric etc), executes analyses and interprets results with actionable recommendations, and partners to build on others'' frameworks.
- Design, execute & streamline our intake processes, including user stories, acceptance criteria, bug & data matrices, and subsequent effort estimations and task sequencing
- Insist & deliver on high standards of quality, including data accuracy & timeliness
- Ensure all outputs & deliverables adhere to consistent frameworks and standards, including business rule logic & taxonomy
- Define & measure the success/impact of requested analytics & reporting features via quantitative measures
- To ensure all stakeholders are well-informed, deliver clear, concise, and comprehensive communication tailored to their specific needs and expectations
- Mentor & teach on best practices – insistent focus on developing greatness in your peers
- Participate in broader evangelization and communication to relevant Microsoft communities
- Drive inclusion in everything you do
- Embody our culture and values.