Senior Content Designer
Overview
We're looking for a highly creative and tech-savvy Senior Content Designer to do strategic content design work, including messaging frameworks, naming, content patterns, and audits. Our goal is to not only make it easy for people to connect and collaborate in safe and authentic ways, but to also grow and scale our deployment funnel. This role will focus on the integration of AI capabilities into front-line worker products, as well as improving our existing mobile experience. The position requires an understanding of UX, technology, and the role language plays in design.
Our team brings warmth, humanity, and clarity to the conversation we have with millions of customers through our product experiences. We drive ethical design choices and technical capabilities. We take this to heart—it's a big opportunity to do something good, genuine, and important for others. Content designers are the voice of Microsoft Teams. They design with words to craft intuitive, inspiring experiences everywhere people engage with Teams. They collaborate closely with world-class designers and engineering teams and use data and research to imagine, design, test, and deliver Teams features that hundreds of millions of people around the globe rely on.
Our portfolio of front-line worker-focused products help workers schedule and manage shifts; communicate with each other using chat, audio, or online meetings; and run their day-to-day tasks. You'll work on a multidisciplinary design team to co-create the front-line worker product experience, collaborating with Teams content designers, interaction designers, visual designers, researchers, data scientists, engineers, and product managers to help shape the experience from conception to launch.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
OR Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 2+ years experience working in product or service design
o OR equivalent experience.
Preferred Qualifications:
- Proficient with Microsoft Office products.
- 3+ years of combined experience in product design, content strategy, brand/digital marketing, e-commerce, editorial—whether in-house, agency, consulting.
- Design portfolio of both personal and team-based work that demonstrates the ability to handle complex and novel user experiences with creativity and polished execution.
- Experience creating AI-specific frameworks (conversational AI responses to user inputs and prompts).
- Experience designing for front-line workers.
- Experience working with mobile design experiences.
- Experience with prompt engineering/creation.
- Experience with naming and nomenclature systems.
- Experience or training in Design Thinking methodology.
- Experience in customer research.
Content Design IC4 - The typical base pay range for this role across Canada is CAD $108,100 - CAD $199,700 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft will accept applications for the role until November 26, 2024.
#MicrosoftTeams
Responsibilities
- Coordinate with Product, Design, Research, Brand, Marketing, and other partner teams as needed to ensure a consistent customer experience within Teams and across other Microsoft products
- Develop content strategies for user research studies or in-product experiments
- Participate in design reviews of proposed features
- Develop and refresh the Windows 365 Frontline mobile experience
- Observe a customer study
- Define content strategy for launches and features
- Develop brilliantly clear UX language that adheres to the Microsoft voice and tone principles.
- Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys
- Help develop UX concepts or early-stage experiences
- Weave user insights, engineering constraints, business needs, and platform constraints into your content design
- Understand and effectively use our content model, content types, style guide, and brand voice
- Provide data-informed insights to improve existing experiences
- Proactive communicate priorities and trade-offs—and adjust as you get feedback
- Be self-aware, growth-minded, and composed
- Understand the broader context of your work, and can always map your activities to both customer needs and business goals
- Possess a deep knowledge of UX design basics and the creative process.
- Evangelize brand, voice, style, and UX standards among partner teams to raise content and product quality
- Be comfortable with ambiguity, know your strengths, and have a point of view
- Possess decisive bias toward action
- Be insatiably curious