Salesforce Administrator

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
UBC Sauder School of Business is one of the world's leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

The Salesforce Administrator is primarily responsible for the ongoing administration and technical support for UBC Sauder School of Business's Salesforce platform, including the CRM and Marketing Cloud. The Salesforce Administrator elicits, analyzes, validates, and verifies business objectives, processes, and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies, and economies.

As a subject matter expert working in partnership with the business analysts and different business units within UBC Sauder as well as the UBC IT support teams, the Salesforce administrator plays a key role in the rollout of new features while adhering to quality assurance principles and best practices. This role will also support the strategic direction for the implementation of Salesforce both technically and as an advocate for the Salesforce platform to best meet the needs of UBC Sauder.

Organizational Status
- Reports to the Assistant Dean, Information Technology and Analytics.

- Is part of the Business Technology Management Office (BTMO) and works with a team typically made up of a project manager, business analyst, business lead, business representatives, technology representatives, functional experts, and/or vendors.

- Collaborates with a broad range of business users and stakeholders, including management and employees of UBC Sauder, UBC IT, clients from administrative business units, and external entities including vendors, regulatory agencies, and partner institutions.

Work Performed
Specific Duties:

• Responsible for the ongoing administration and expansion of UBC Sauder's Salesforce platform.

• Contributes to the strategic planning of the UBC Sauder's Salesforce platform.

• Leads the collaborations with others within the team, across various units in UBC Sauder, and with vendors to problem-solve technical issues.

• Manages user permissions and security settings to provide sensitive data and ensure stability of the system.

• Analyzes requirements to design and implement solutions using Salesforce objects, triggers, flows, page layouts and rules.

• Manages synchronization of constituent data, campaign data and engagement metrics between Marketing Cloud and Salesforce CRM.

• Develops automated workflows and journeys in Marketing Cloud automation studio.

• Manages data extensions and audience segments based on various criteria.

• Implements industry best practices for email deliverability.

• Manages new releases of Salesforce to efficiently roll out new features.

• Leads processes and procedures development to improve Salesforce org health.

• Maintains security of the system by analyzing and recommending updates to sharing rules and security levels.

• Acts as project lead for operation projects concerning data integrity, and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader, and defining data validation rules.

• Designs and builds data integration points between Salesforce and multiple internal and external data sources using integrations tools, platforms, and APIs to extract, transform and load data as required.

• Acts as a technical point of contact for business functional teams concerning all application and interface changes.

• Leads analyzing, testing, verification, and validation of custom software and third-party package software implementation.

• Analyzes the impacts of proposed changes to technology services and/or performance for UBC Sauder.

• Analyzes performance test results and collaborates with technical resources to identify bottlenecks.

• Understands key technical environments to effectively identify integration, security, scalability, and performance requirements.

• Builds and maintains good working relationships with project teams, business analysts, UBC Sauder, and UBC IT colleagues, and stakeholders.

​Core Duties:

• Provides specialist advice to IT and business personnel.

• Analyzes and reviews system features and requirements (functional, integration, security, scalability, and performance) and provides advice on options, risks, and costs versus benefits.

• Conducts reviews of specifications, design, development, implementation, upgrades, and ongoing technical support of the Salesforce platform.

• Conducts testing, debugging, and deployment of new or customized application modules, and provides ongoing maintenance and support of those modules.

• Analyzes user adoption of the system and leads in the development of end-user training.

• Validates customized software, functional specifications, and prototypes.

• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

• Performs other related duties as required.

Consequence of Error/Judgement
Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on UBC Sauder mission-critical systems. Unreliable systems and code errors that disrupt the operations of these systems or failure to meet contractual obligations for performance and availability will damage the reputation of UBC Sauder and UBC. This could adversely impact the University community, including the large majority of students, faculty, and employees, and could cost hundreds of thousands of dollars in lost productivity, funding, and revenue. Provides input into decisions within established guidelines regarding the application of quality assurance practices to meet set requirements or makes decisions regarding solutions to defined problems. The position will work with project managers, programmer analysts, business analysts, vendors, quality assurance staff, and business users in ensuring the highest quality of the software promoted into our UBC Sauder production environments.

Supervision Received
Reports to the Assistant Dean, Information Technology and Analytics.

Must be able to work independently as well as contribute actively and collaborate openly as a team member.

Supervision Given
Provides mentoring and coaching to new or less experienced business analysts, quality assurance analysts, and developers in Salesforce administration. Also provides leadership and education to other employees in Sauder Business Technology Management Office (BTMO) and to the greater UBC Sauder community.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of five years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Willingness to respect diverse perspectives, including perspectives in conflict with one's own.

Preferred Qualifications

• A demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.

• In-depth knowledge of applications and the business requirements supporting them.

• Working experience on enterprise-wide projects.

• Proven experience in business analysis, including requirement gathering, process mapping, and stakeholder engagement.

• Relevant Salesforce certifications including but not limited to Salesforce Advanced Administrator, Salesforce Marketing Cloud Administrator, Salesforce Cloud Consultant, Salesforce Platform App Builder.

• Experience with Salesforce DevOps tools such as Gearset, OwnBackup, Bitbucket and continuous integration/continuous development practices.

• Experience with traceability, requirements, and issue tracking systems.

• Strong troubleshooting skills and ability to provide creative solutions to problems and business challenges.

• Ability to deploy complex third-party applications and software packages.

• Proven knowledge and continuous learning of application support best practices.

• Strong understanding and related experience with testing best practices/concepts.

• Knowledge of project management, quality assurance, change management disciplines, and best practices in development methodologies.

• Excellent organizational, planning, and prioritization skills. Ability to multi-task and address project and operation demands in a fast-paced and changing environment.

• Strong customer service, interpersonal and communication skills.

• Demonstrated willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.

• Good understanding of key trends and players in the IT industry and higher-education sector.