Implementation Manager

Our Business

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world's Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown's historic Marine Building.

Key Responsibilities

• Project Planning and Execution

• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
• Develop repeatable and scalable processes to improve project quality and delivery
• Manage several concurrent projects of differing sizes and complexity
• Build and maintain effective partnerships with key cross-functional leads
• Act as the point of contact in managing all planning and implementations through heavy engagement with the client
• Coordinate and report on implementations timelines, tasks, deliverables, and status' with both internal and client project teams

• Implementation of Bank Onboards

• Post contract overview sessions and communication workflow mapping
• Build the customer support process and supporting training material and articles
• Contribute to the internal knowledge base so you can share lessons learned with other resources
• Stay up to date on product knowledge and the functionality of product features

• Monitor and Control of Processes and Project

• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
• Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
• Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
• Develop repeatable and scalable processes to improve project quality and delivery
• Monitor and contribute on project tasks and hours to recognize maximum revenue each month
• Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices

• Share product feedback with Product and Engineering teams to help improve the product
• Gather, document and verify customer solution requirements using detailed meeting notes, checklists & intake forms

What you need

• Education: Diploma in Business Administration or equivalent
• Experience: Approximately 2-3 years of Project Management Experience
• Able to maintain high-quality service delivery and documentation
• Self-driven, and able to work independently and with a team
• 1+ years of hands-on implementation experience with SaaS application
• Ability to work in a fast-paced, deadline-driven start-up environment
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
• Strong analytical skills to solve and model complex business requirements and make recommendations on best practices

Preferred Requirements

• Experience with Project Management tools such as GuideCX
• Experience with Payments and API Integrations
• Experience with Accounting Systems

Why Work With Us?

• Experienced team

Our CEO's previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions! All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.

• Start-Up Environment

FISPAN's start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.

• Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.

• Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness centre and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

Compensation and Benefits Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $79,000 - $93,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location.As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our towards rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We'll be happy to clarify eligibility for interviewing candidates.

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases. FISPAN'S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. Notably, this position is within the Product department which has our most underrepresented groups representation at over 50% of the department. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.