Delivery manager

Job Category

Job Profile

Job Title

Department

Compensation Range

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Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The University of British Columbia ("UBC") is a global center for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.

The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources, finance and student services. Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students

The Delivery Manager is responsible for leading a team of Workday Security Specialists and oversee the security framework within our Workday environment. This Incumbent will partner closely with the Reporting Manager, Project Manager and Product Managers to understand the roadmap for HR, Finance and Student products. The Delivery Manager is responsible for managing security operations, ensuring compliance, and optimizing security policies to protect UBC's HR, financial and student data.

Organizational Status

Reports directly to the Senior Manager, Application Platform Support, overseeing the Service Delivery team responsible for Workday Security operations, compliance, and policy optimization to safeguard UBC's HR, financial, and student data.

As the Delivery Manager, this role is responsible for making key decisions regarding Workday Security and collaborates closely with UBC IT, Enterprise Automation & Service Delivery, CISO, PrISM, and Enterprise Data Governance teams to address security, privacy, and data governance initiatives related to Workday.

Work Performed

1) Workday Security Strategy & Administration:

Oversee role-based access control (RBAC) and security groups to align with business and compliance needs.

Perform regular security audits and risk assessments to ensure data integrity and compliance.

Collaborate with HR, Finance, Enrollment Services(student), IT, Faculties and Compliance teams to enforce segregation of duties (SoD) controls.

2) Compliance & Risk Management:

Ensure Workday security aligns with SOX, FIPAA, and other regulatory requirements.

Develop and implement security policies, procedures, and best practices.

Monitor security logs, investigate incidents, and lead security breach response efforts.

Partner with internal and external auditors to support compliance audits and remediate security gaps.

3) Workday Security Enhancements & Optimization:

Stay updated on Workday security updates and new features, providing recommendations for optimization.

Work with the technical and functional teams to implement security improvements and automation.

Ensure security documentation is up to date and aligned with UBC IT security policies.

Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.

4) Ensures effective data management and governance for the ISC product.

- Ensures that the ISC implements UBC IT data management and data governance practices.

- Follows data governance principles and guidelines to ensure the product's Foundational Data Model and proposed solutions abide by UBC standards.

- Ensures changes to data as a result of business process modifications comply with UBC enterprise data governance standards.

- Provides data analysis for data management, tenant management, integrations, and security for the application over its lifecycle as required.

5) Provides data analyses and processing for the ISC product.

Designs data migration processes by ensuring standardized and repeatable processes are developed for the ISC.

Documents and oversees ISC specific data cleansing requirements to align with UBC data quality standards.

Applies a structured requirement gathering process to identify priorities and recommendation options based on data impacts.

Provides quality assurance assessments of imported data, following data management and data quality standards as defined by data governance.

Processes confidential data and information according to guidelines.

Assesses software upgrades and their effect in critical data elements, reporting infrastructure and cross-functional data elements and proposes solutions in consultation with all functional areas.

6) Ensures operational data requirements are supported by the ISC.

Designs, executes, and audits data migration processes, ensuring data quality / cleansing requirements and standards specific to the ISC are met.

Provides advice regarding data architecture/access for functions across the ISC.

Defines, estimates, and proposes data solutions for related issues across the ISC.

Audits data quality and troubleshoots data issues including providing support for Service Centre data incidents and problems.

Maps required attributes within the ISC product to identify data gaps to be addressed.

Generates reports on usage metrics, overall systems, and applications performance using industry-standard methodologies to ensure compliance with commitments.

7) Develops and fosters effective partnerships across the ISC and broader UBC community

Partners across the ISC to align work, priorities and practices and to determine if data changes meet university needs and are operating as designed.

Partners with the HR,Finance, Enrollment Services & UBCIT to deliver upon University data requirements.

Partners with UBC IT to define and guide the Application Sustainment needs, processes, and interdependencies.

8) Performs other related duties as required.

Consequence of Error/Judgement

Decisions and recommendations may have university-wide financial, contractual and operational implications. Accountable for promoting and fostering a positive atmosphere and relationship between the University and its stakeholder. Balances ISC objectives within the context of university wide IT strategies. Focusing on partnerships and product delivery will ensure optimal functionality and customer satisfaction in support of ISC's strategic goals.

Supervision Received

Reports to the Application Sustainment Senior Manager (ISC). Oversees and leads the performance development of the Delivery team responsible for delivering all necessary product analysis, coordination and execution of major technical ISC updates. The Delivery Manager leads releases, enhancements and major changes from coordination, to quality assurance and testing. Leads the Delivery team to deliver an integrated solution for all stakeholders, continuously improving upon product solutions. Works frequently and collaboratively with ISC teams and team members across the UBC community.

Supervision Given

Provides leadership, guidance, and expertise to their team to ensure a consistent, high degree of customer satisfaction, technical expertise, and timeliness in delivering service is provided. Responsible for team performance and ensuring that assigned responsibilities are performed efficiently and effectively. Acts a mentor or coach to peers as required.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of eight years of related experience including at least two years of managerial experience, or the equivalent combination of education and experience.

Willingness to respect diverse perspectives, including perspectives in conflict with one's own

Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Collaboration: Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the "right people," within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team.

Communicating for Results: Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to acting and making recommendations.

Problem Solving: Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Collaboration: Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the "right people," within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team.

Communicating for Results: Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to acting and making recommendations.

Problem Solving: Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability. - Leading Self: Adapts approach without feeling own agenda or outcomes have been compromised. Challenges inefficient/ ineffective work processes and offers constructive alternatives. Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge. Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Leading Others: Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Identifies, mentors, and raises the profile of future high performers and leaders. Determines best approach and mediates conflict between individuals and groups.

Leading the Organization: Develops a clear service plan that outlines the outcomes, key steps, responsibilities and expected timelines for completion to reach unit goals and further the organization and the University's objectives. Communicates a collective purpose, creates a clear line of sight to the organization's value proposition, and ensures alignment with the University's goals and strategies. Engages in ongoing data collection to ensure that decisions are aligned with best practice. Proven experience managing enterprise projects and designing, developing and implementing IT systems or processes.

Demonstrated experience developing, implementing, and ensuring adherence to procedures, methods, standards and controls to foster operational efficiency, monitor compliance, mitigate risks, and achieve objectives.

Advanced competency working with a variety of software including Jira, Confluence and ticketing systems, such as ServiceNow.

Demonstrated ability to apply change management methods and approaches to complex organizational contexts.

Demonstrated ability to lead teams in complex, ambiguous environments.

Demonstrated leadership that fosters collaboration, innovation, continuous improvement and creativity on teams.

Proven ability to support employees through the team member lifecycle (i.e., onboarding, performance conversations, career mobility, etc.).

Demonstrated excellence in communicating and building relationships in complex stakeholder landscapes.

Demonstrated commitment to enhancing one's own awareness, knowledge, and skills related to difference.

Demonstrated ability to lead in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.

Excellent interpersonal skills including active listening, written and verbal communication, conflict management, and the ability to manage diversity across identities, perspectives, and behaviours.