Compliance & Claims System Associate

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This is a 12-month leave replacement position with possibility of extension.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

ORGANIZATIONAL STATUS

Reports directly to the Senior Manager, SHCS Safety Management Systems, and works closely with the SHCS OHS team, the SHCS Payroll Manager, SHCS HR, various other SHCS managers, and the leadership team. The position has a dotted reporting line to the Director, Finance and Payroll regarding claims costs and financials. This position takes direction from the Manager, Workplace Health Services, to ensure continuity and central alignment related to claims matters. The Safety and Claims Associate has responsibility for the daily supervision and performance management of the SHCS Safety and Claims Coordinator (CUPE 2950).

Works collaboratively with all units and sections within the SHCS portfolio, as well as other UBC departments including but not limited to UBC-O Food Services, Safety and Risk Services (SRS) and Workplace Health Services (WHS).

WORK PERFORMED

• Responsible for the overall administration of Occupational Health and Safety for Student Housing and Community Services.

• Develops and maintains efficient departmental practices and systems for managing Occupational Health and Safety for SHCS, ensuring alignment with UBC policies, procedures, and compliance with all applicable legislative obligations.

• Provides leadership and direction to the SHCS Safety and Claims Coordinator (CUPE 2950). Is responsible for the training, coaching, performance management, daily supervision, and work allotment of this position.

• Develops and manages the Occupational and non-Occupational claims management program for each of the eight, diverse operating departments within SHCS (Childcare Services, Student Housing, Food Services, Conferences and Accommodations, Facility and Building Services, Bookstore, Campus Mail, Parking and Access.)

• Advises SHCS managers regarding complex occupational claims management, including how best to navigate claim protests, suspected fraud, collective agreement interpretations, UBC best practices, in accordance with WHS current practices.

• Researches evidence for audits related to claims management processes and safety compliance obligations.

• Develops training materials/courses for SHCS Manager in relation to Claims and Safety Compliance obligations and processes. Provides training to various departmental staff on the use and procedure of various UBC supported application software being used for the SHCS OHS system, including but not limited to, the Central Accident Incident Reporting System (CAIRS), Canvas Catalogue, SharePoint, WorkDay, PlanOn, and related safety inspection applications.

• Monitors and evaluates Safety and Claims program effectiveness through ongoing data analysis in support of evidence based decision making. Establishes and analyzes metrics related errors in the claims processes.

• Manages complex non-occupational claims files, including but not limited to ICBC; leveraging expert knowledge and utilizing resource network to provide the various SHCS operating departments accurate recommendations and insights. Oversees the response process for ICBC lawyer inquires to ensure accuracy, consistency, and alignment with UBC central processes.

• Works collaboratively with SHCS procurement and SRS to ensure SHCS contractor coordination obligations are met.

• Works collaboratively with SRS Privacy division to ensure established UBC privacy obligations are being consistently met in SHCS with regards to OHS and claims management and records processes.

• Responsible for the administration of SHCS OHS medical surveillance obligations, including but not limited to the vaccination program, hearing testing, respirator fit testing, and vision testing for SHCS employees.

CONSEQUENCE OF ERROR

This position requires sound judgment, tact, discretion and initiative to a high degree. Errors in judgment with internal or external stakeholders could have negative impact on the Department and the University potentially resulting in poor employer/worker relations, WorkSafeBC orders and monetary fines, and unnecessary financial claims costs. Errors in record-keeping and documentation could result in contravention of the Workers Compensation Act, OHS Regulations, Federal WHMIS legislation and UBC internal policies (including but not limited to Policy SC1). Inappropriate or errant communications of sensitive issues could have a serious impact on operations and have legal implications.

SUPERVISION RECEIVED

Reports to the Senior Manager, SHCS Safety Management Systems with a dotted line to the Director, Finance and Payroll. Takes direction from the Manager, Workplace Health Services with regards to claims matters. Performs duties independently, self-directed within broad goals and objectives developed in conjunction with OHS program requirements.

SUPERVISION GIVEN

Manages and provides daily supervision to the SHCS Safety and Claims Coordinator (CUPE 2950). May explain processes to others when implementing program initiatives/work procedures.

MINIMUM QUALIFICATIONS

College Diploma in a relevant discipline. Minimum of one year experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

PREFERRED QUALIFICATIONS

CGA/CMA Level 2 or Payroll CPA Level 1 preferred. High degree of accuracy and attention to detail. Strong English language skills. Advanced Microsoft Office skills (e.g., Outlook, MS Word, MS Excel, SharePoint, InfoPath, Nintex, Power BI). Strong computer skills, especially with troubleshooting software compatibility and workflow problems, understanding web browsers and cloud based software. Strong organizational skills.
Able to maintain multiple meeting calendars and multiple email addresses. Strong communication skills, verbally and in writing. Able to think analytically and conceptually.
Able to understand complex legislation, policies, regulations, and technical information.
Accurate note taking. Able to resolve problems and make informed decisions. Must be able to take initiative and work independently. Able to multi-task. Able to prioritize work and consistently meet deadlines.