Business Intelligence Specialist

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Job Profile

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Department

Compensation Range

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Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

UBC Sauder School of Business is one of the world's leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

The Hari B. Varshney Business Career Centre (BCC) at the UBC Sauder School of Business provides career development services and resources to UBC Sauder's 5,000+ undergraduate, graduate, and diploma students. We partner with UBC Sauder students to shape and launch their careers through innovative programming, work experience, and direct connections to our business and alumni communities. This includes 1:1 career coaching/advising, job postings, company recruiting and networking events, mentorship, internship, and co-op programs.

The Business Intelligence Specialist supports planning, developing, managing, and reporting new and existing data and analytics solutions, driving insights and operational improvements across career programs and services. Responsibilities include managing and analyzing employment outcome data and career service engagement data, administering select technology platforms, ensuring data accuracy and submissions for rankings and accreditation, and supporting other collaborative data, statistical, and technology-focused projects to enhance career services and optimize operational processes.

Organizational Status

Within the BCC, this position reports to the Director of Service Excellence and works collaboratively across all BCC teams, including the unit's leadership team. Within UBC Sauder, this position interacts with various stakeholders, including faculty, the Recruitment & Admissions and Programs Offices, and the Data Team. Within UBC, this position may also interact with other faculties, the UBC Career Centre, and UBC offices related to data governance, student data, and information security.

Work Performed

• Collects, analyzes, and reports insights regarding the career development experience of UBC Sauder students and alumni, including student engagement and satisfaction with BCC career programming and services, as well as employment and experiential learning outcomes, to support decision-making on programming and services.

• Coordinates the extensive data collection of graduate employment outcomes for the BCC and UBC Sauder, ensuring data standards compliance and timely and accurate data submissions to internal stakeholders and external organizations such as the Financial Times (FT) rankings and AACSB accreditation.

• Analyzes student and alumni employment outcomes trends, student experience, and engagement with career services and programs to provide actionable insights to BCC and UBC Sauder leadership for program design and improvements.

• Reviews and validates data, maintaining rigorous data validation and privacy protocols to ensure compliance with UBC's data governance and data privacy protocols and adherence to external standards (such as those provided by the CSEA (Career Services & Employer Alliance) and AACSB (Association to Advance Collegiate Schools of Business).

• Monitors, analyzes and reports on BCC key performance and success indicators (such as student engagement with career coaching/advising, student satisfaction with career services and programs, and employment outcomes) through dashboards and other channels, ensuring data is well-organized and accessible for strategic decision-making by leadership and BCC teams.

• Presents KSI updates and data insights to BCC leadership and external stakeholders, supporting evidence-based decisions for career programming and operational priorities.

• Manages and refines data collection, analysis, and reporting processes, including data storage, retrieval, cleaning, validation, and analysis, as well as data documentation and storage, to ensure accuracy, easy access, and retrieval for stakeholders.

• Project manages and collaborates with employees across the BCC and UBC Sauder's other units to collect, analyze, and report data related to career programming, experiential learning, and employment outcomes to support a wide range of enhancements to the student experience, career programming, and recruitment activities.

• Provides regular reports on career outcomes and engagement metrics to key stakeholders for recruitment materials, strategic planning, and presentations.

• Manages and supports select technology platforms (e.g., 12Twenty) that capture student engagement, satisfaction, and employment outcome data, ensuring seamless integration with BCC and UBC systems, consistent performance, and optimization for users and the BCC's needs.

• Monitors platform and dashboard performance through metrics, audits, and user feedback, identifying opportunities for improvement to optimize the user experience.

• Trains and supports employees to interpret and leverage BCC Excel Dashboards and 12Twenty platform through training sessions, user guides, one-on-one consultations, advice, troubleshooting, and issue support.

• Leads other data analysis and research projects to support institutional and stakeholder priorities.

• Participates in goal setting, operational planning, and service innovation for the BCC and BCC's Service Excellence team, ensuring efficient project delivery and alignment with strategic goals.

• Performs other duties to support the department's mission and strategic objectives.

• Contributes to budget panning and manages the budget for relevant technology and data work.

• Performs other duties to support the department's mission and strategic objectives.

Consequence of Error/Judgement
Decisions and actions taken in this role directly impact the quality of data used for career programming, student outcomes, and external rankings. Data analysis, reporting, or platform management errors could lead to inaccurate submissions to accreditation bodies (e.g., AACSB and CSEA), negatively affecting UBC Sauder's reputation, rankings, and accreditation status. Additionally, non-compliance with data governance policies could expose the institution to risks related to data privacy, security breaches, or loss of stakeholder trust.

Supervision Received
The Business Intelligence Specialist reports to the Director of Service Excellence at the Hari B. Varshney Business Career Centre. The position works closely with the UBC Sauder Data Team on projects and receives mentorship from Senior Data Analysts at the school.

Supervision Given

Delegates and reviews the work of BCC employees and student employees as required.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Experience in data analysis and reporting.

• Advanced Excel data analysis skills, including PowerPivot and PowerQuery.

• Strong project management skills with experience in tools like Asana.

• Experience with CRMs (e.g., Salesforce) and career services management tools (e.g., 12Twenty, Symplicity) is an asset.

• Proficiency in data visualization tools (e.g., Power BI, Tableau) is an asset.

• Demonstrated commitment to equity, diversity, and inclusion in professional settings.

• Exceptional verbal and written communication skills, with the ability to translate complex data insights into clear, actionable reports and presentations for diverse stakeholders.

• Proven ability to collaborate across teams and engage with technical and non-technical stakeholders, ensuring alignment on data-driven initiatives and technology platforms.

• Strong organizational skills with experience managing multiple projects, setting priorities, and meeting deadlines in a fast-paced, dynamic environment.

• Detail- and process-oriented with demonstrated knowledge of data quality and governance best practices.