Application Support Analyst - Gft
Job Summary
Job Description
What is the opportunity?
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
This is an exciting opening for an Application Support Analyst in the dynamic Fraud IT team. Fraud IT is front line in protecting our clients and RBC from a wide range of fraudulent activity and has a direct impact on RBC's bottom line.
You'll be responsible for day-to-day application support of a dynamic Fraud Detection platform working with Cloud technologies including Openshift, Azure, Kafka, and ElasticSearch. The team embraces an innovative mindset and exploring new solutions and technologies to continuously improve our detection capability and supporting platforms.
What will you do?
Application Support Analyst
Day-to-day support of applications and platforms and ensure service and resolutions are within established SLAs
Maintains seamless technology support for clients when dealing across multiple RBC LOB and external vendors.
Ensures that all requests raised by clients and users are handled timely and appropriately; and assists with Senior Management escalation where needed.
Participates in projects representing the Application Support team.
Assist with case resolution and escalations as required
Coordinates change management and monitors implementation of infrastructure and application fixes and vendor system upgrades where necessary
Ensure quality, performance, responsiveness of applications
Work with technology vendors and own relationships with them to drive quality application support
Participate in post-implementation reviews of application, development, and processes, continually working to create a learning environment by sharing with others
Work in an Agile team environment which is fast paced, fun and collaborative
Ensuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisions
Working with different RBC internal teams for software support and bug fixes
Stay current and competitive by keeping up to date with the latest platform capabilities, security, performance, and reusability
Must have 3-4 years working technical experience
What do you need to succeed?
Must-have
3-4 years of experience including support for
Operating Systems: 80% Windows; 20% Linux - shell scripting skills are required at intermediate level
SQL Server database and SQL queries and tuning
Must have scheduling tools (Autosys/Stonebranch/Airflow) experience
Production trouble shooting skills and ITSM knowledge is must
Knowledge of production controls and access management
Must have good communication and troubleshooting skills
Rotational after-hours & weekend support, and carrying a cell phone when on call
Hadoop/Hive platform, Cloudera, Openshift, Java application support experience
Nice to Have
- Interacting with ServiceNow on incidents, problems, service requests, change deployments
- Knowledge of Enterprise job schedulers
- DevOps process and deployments using UCD
- Flexibility for shift work
- 24X7 production support
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
#LI-Hybrid
#LI-POST
#TECHPJ
Job Skills
Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System Applications, Systems SoftwareAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.