Senior Digital Product and Segment Manager

TEAM LOCAL is hiring

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It's our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

As Senior Digital Product and Segment Manager, you will oversee the creation of a digital product, recognize the user and buyer personas and creating unique value propositions, identify, evaluate and respond to crucial product analytics. They will also continually improve the products, promoting member retention and enhancing the member lifetime value. Developing a strategic product vision and prioritizing it will drive the development and evolution of our digital products to ensure we remain at the forefront of digital banking in the province.

What you'll do:

• Champion the product vision, strategy, and overall product roadmap/KPIs aligned to strategy company objectives.
• Lead the ideation, development, and launch of minimum viable products (MVPs).
• Bring and lead the development of an "expert" level of knowledge of the most relevant and member-desired digital financial products, advice, and member experience delivery models.
• Ensures that all products, including financial and non-financial products, customer segments and channels, are equally as much desirable to members as they are viable and feasible for Prospera.
• Drive the need for designing and realizing the best digital member experience across all products, channels, and segments.
• Own the accountability for vendor and partner selection and ongoing decisions that are required technologies or services to deliver products or channels.
• Participate as an active member of the product, marketing and change teams by contributing to the corporate strategy development, adding value from a product development perspective.
• Communicate department strategies and objectives, ensuring understanding and alignment with business and teams.

What you bring:

• Bachelor's or Master's Degree in business or technical field
• 8+ years of product management experience in digital solutions is a core requirement or an equivalent combination of education and experience
• Proven ability to analyze data and apply insights to make strategic decisions that align with business objectives.
• Strong leadership skills, with previous experience challenging teams to be creative and innovative about problem solving.
• Strong ability to advocate for member needs, balancing strategic oversight with a focus on detailed execution.
• Strong ability to plan, schedule, organize and prioritize work assignments.

Prospera offers a total compensation package of base pay plus incentives that is market competitive and reviewed against the market annually. Starting salary is normally targeted around the middle of the posted salary range, and is determined based on the successful candidate's knowledge, experience and internal equity. Our expected hiring salary is $115,650.00 to $128,500.00.

Our Values

• Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.
• Empower and enable others: We give each other the space, trust, and tools to succeed.
• Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.
• Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.
• Thrive as One Team: We collaborate because it strengthens us.

What's in it for you?

Inclusive, equitable and accessible workplace: All team members are valued, respected and heard. We learn from each other's differences, gaining strength through our people and our perspectives.

Training and support. We set our employees up for success with training and continued support and access to resources throughout employment.

Career advancement! We're committed to our employees' growth and development and we want to see you soar.

Fun and camaraderie. We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

Community focused. We care about giving back to the communities we live, work and play in. We participate in many community minded activities throughout the year.

Our commitment to Diversity, Equity and Inclusion. Diversity, equity and inclusion is part of everything we do, and we're on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.