IT Support Analyst

TEAM LOCAL is hiring

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As an IT Support Analyst, you will:
Be responsible for promptly responding to all technical/systems service requests from employees and its subsidiaries, whether via phone or email. Your duties will include performing server, desktop, and peripheral break/fix tasks. In addition to offering remote support, you will also be responsible for providing desktop technical support to our internal customers and subsidiaries.

Please note, this position will be posted until 4:30 pm PST on January 31, 2025.

What you'll do:

Respond to trouble tickets for internal customers having problems with software, hardware and associated peripheral devices. Investigate nature of problems (such as malfunctioning of hardware devices, associated printers, peripherals, and software issues) and corrects as necessary.
Manage and support end user equipment via the MDM solution.
Work with third party vendors and internal teams to support line of business applications.
Update supported hardware, software, and operating system configuration documentation.
Conduct software/hardware asset management, inventory tracking and database management and implementation of software licenses.
Perform decommissioning and disposal of old equipment

What you bring:

Excellent customer service. interpersonal skills and communication skills, both technical and non-technical.
Good project support, time management, organizational, analytical, trouble shooting, and problem-solving skills.
Ability to multi-task in a fast-paced environment.
Ability to deal with all levels of personnel, build and maintain relationships, exercise discretion on confidential matters and work independently.
Superior in troubleshooting to rectify any problems that may occur.
Excellent knowledge of Microsoft Windows and the Microsoft 365 suite (Exchange, Teams, Sharepoint, Intune, Entra ID)

What We Offer:

Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $58,950.00 to $65,500.00 based on the successful candidate's knowledge, experience and internal equity.

Flexible Work Program for some of our roles - ask us!

Flexible Benefits Program - pick and choose what works best for you.

Defined Contribution Retirement Plan - let's start saving and keep your future in mind.

Vacation, Wellness and "Prosperian" Days - paid time off to support your overall well-being.

Professional development - come grow your career and develop your skills.

A supportive, collaborative work environment- we're proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.