IT Operations Analyst II (Hybrid)

TEAM LOCAL is hiring

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As an IT Operations Analyst II you will:

be responsible for providing ongoing support to all employees of Prospera Credit Union. Responsibilities include providing support for all systems and applications, coordinating, and communicating any system outages; providing assistance, and support to all employees within the Business Technology Solutions department.

Please note, we will be accepting applications until February 7, 2025 at 4 PM PST.

What you'll do:

• Act as tier 3 support for banking system infrastructure and is the primary liaison for resolution and closing of server-side issues. Escalates complex issues to vendors and partners
  Resolve IT operation-related incidents, service requests and problems in a timely and efficient manner, in line with support SLAs.
• Maintaining and monitor a variety of mission critical business systems from both an application and database management perspective. The enterprise ecosystem presently includes as its key pieces a core banking client-server system, Leasing System, accounting servers and several data and web service integrations to 3rd party vendors and partners.
• As necessary, liaise with IT partners to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Undertake IT operations-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Prepare and present reports and/or dashboards on system performance and IT operations to management
• Document issues and maintain accurate system and application documentation. Create and maintain a knowledge repository for issues and resolutions. Proactively offers suggestions or potential solutions to automate and streamline existing processes: improve IT Operations and reduce downtime, contribute and keep abreast of new processes, trends and technology.

What you bring:

• Expert knowledge, understanding and experience with: Microsoft Windows Server operating systems, Microsoft SQL server, Vinzant Global Event Control Server (GECS), Microsoft System Centre Operations Manager, SolarWinds and/or Azure Monitor.
• Expert knowledge, understanding and experience with server and database administration, updates and vulnerability management and operations monitoring.
• Expert knowledge and experience with Structured Query Language (SQL), PowerShell and batch scripting
• Expert knowledge and experience with DevOps practices, tools and DevOps pipelines with Azure DevOps or Microsoft Teams Foundation Server
• Strong understanding of programming practices and the role of operations in software development lifecycle.
• Strong knowledge, understanding and experience with the WealthView Banking platform and its ecosystem, procedures and operations processing as it relates to providing timely support, information and reporting
• Strong knowledge related to infrastructure, hardware and the use of a mix of standard servers and virtual machines to host applications and databases.
• Strong ability to perform diagnostic testing and information gathering to troubleshoot technical or procedural issues.

What We Offer:

Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $68,400 (80%) to $76,000 (100%) based on the successful candidate's knowledge, experience and internal equity.

Flexible Work Program for some of our roles - ask us!

Flexible Benefits Program - pick and choose what works best for you.

Defined Contribution Retirement Plan - let's start saving and keep your future in mind.

Vacation, Wellness and "Prosperian" Days - paid time off to support your overall well-being.

Professional development - come grow your career and develop your skills.

A supportive, collaborative work environment- we're proud to be a Great Place to Work certified organization.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.