Deployment Technician - IT (Temporary Contract)

Looking for an opportunity to make a real impact? We're currently recruiting for a Contract Deployment Technician to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, British Columbia, so we're ideally looking for a candidate in the Greater Vancouver Area.

Boston Pizza International has been recognized as one of Canada's 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada's No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you'll consider joining us!

What you do:

As a member of the Business Technology team, the Deployment Technician will report to the Senior Support Manager. You will be responsible for deployment, QA testing, support, and training of BP approved software and technologies for all divisions of Boston Pizza International and the franchised restaurant locations. This position involves project deployment, helpdesk support, and project initiative research and development. This role is for a contract opportunity for approximately 2.5 - 3 months.

In this role, you will be expected to:

• Responsible for the deployment of software builds and technologies to the restaurant
• Responsible for support and troubleshooting of restaurant system and application technology issues
• Responsible for verification of system stability for staged and newly deployed POS technologies through remote support and onsite inspection
• Document reported problems into ticketing system and follow-up with stores to ensure timely resolution of problems and managed services
• Communicating and coordinating with restaurants for deployment schedules and installations
• Coordinating and following up on technical support issues with suppliers and vendors
• Responsible for project organization, implementation, deployment, and documentation
• Responsible for investigation and research & development into new technologies and initiatives
• Responsible for Hardware and Software evaluation and testing
• Perform other related tasks as may be assigned

Who you are:

• You have working knowledge of Microsoft Windows (XP, Win7, Win10), Office 365
• You have networking experience with firewalls and switches
• You have general knowledge and experience of standard restaurant operations
• You are proactive with excellent organizational skills, time management and multitasking abilities
• You are enthusiastic and have strategic approach in dealing with tasks or challenges and exercises professionalism in all aspects
• You must have strong interpersonal communication and problem-solving skills
• You have excellent customer service with ability to communicate with technical & non-technical users/clients & employees
• You are a team player with the ability to work independently
• You can work a flexible schedule to accommodate the Boston Pizza locations that are across the 6 time zones in North America, ranging anywhere in the 5am PDT to 6pm PDT time slot
• You have a technical Diploma or a Degree
• You may have MCSE/MCSA certification
• You may have experience with point-of-sale systems

Why you want to work with us:

• We're a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We're an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We're always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We're a Great Place to Work® and have been recognized on the 2024 Best Workplaces™ lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we're focused on giving back to the communities we live, work and play in.

What's next:

• If you know someone who might be interested, share this posting with them;
• If you're interested, send us your resume;
• If we're interested, we'll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we'll schedule a virtual interview;
• If you're our leading candidate, we'll conduct reference and background checks and provided they're as good as we expect, we'll extend you an offer.

The annual base salary for this role is $50,000.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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