IT - Application Specialist
December 23 2024
Expected expiry date: December 23 2024
Industries
Tourism, Passengers transportation
Categories Help Desk,
Revelstoke, BC • Full time
Responsibilities
- Collaborate with other departments or teams on cross-functional projects related to system integration, process improvements, or business initiatives via the POS solution.
- Offer sales systems support for all POS and RTP software and hardware. Responsibilities include:
- Technical Assistance: Provide prompt and effective technical support to resolve issues related to POS and RTP software and hardware for sales teams and end-users.
- Troubleshooting: Diagnose and troubleshoot software and hardware issues, including POS terminals, card readers, payment gateways, and related peripherals.
- System Maintenance: Conduct regular maintenance tasks, updates, and patches to ensure the smooth operation and reliability of POS systems.
- User Training: Develop and deliver training materials and sessions to educate users on the proper use of POS systems, including software functionalities and hardware operations.
- Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and user guides for reference and training purposes.
- Vendor Coordination: Liaise with vendors and service providers to escalate and resolve complex technical issues, coordinate system upgrades, and implement new features or integrations.
- Performance Monitoring: Monitor system performance and identify opportunities for optimization, efficiency improvements, and cost savings.
- Feedback and Improvement: Gather feedback from users and stakeholders to identify areas for system improvement, feature enhancements, or user experience optimizations.
- Building products, providing user support, coordinate upgrade path on E-commerce solution. (Aspenware)
- Building/Maintenance products on the E-commerce Solution
- Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and user guides for reference and training purposes.
- Vendor Coordination: Liaise with vendors and service providers to escalate and resolve complex technical issues, coordinate system upgrades, and implement new features or integrations.
- Troubleshoot and maintain network and communication with our ecommerce and its integration with RTP.
- Providing support for system development with IT department.
- Develop and maintain documentation for system configurations, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and training.
- Creating logistical staff training documents for sales processes with POS/Ecommerce systems, hardware, and software.
- Complete daily performance indicators and other relevant reports.
- Assist as back up support for IT department. (POS, printers, computers, and all related hardware and software)
- Collaborate closely with the accounting team to guarantee accurate financial reporting across all operational aspects
- Provide First Line Support for RTP
- Support and work with vendors on 3rd party Integrations (Ikon/TMC/ Axess)
- Seasonal set up of integrations for the needs of operations
- Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and user guides for reference and training purposes.
- Vendor Coordination: Liaise with vendors and service providers to coordinate system upgrades and implement new features or integrations.
- Serve as a reliable backup support to the rest of the IT department, assisting in troubleshooting and resolving issues related to POS systems, printers, computers, and associated hardware and software
- Maintain and build SQL reports to facilitate data analysis, reporting, and decision-making processes across the organization. Develop and enhance SQL queries and scripts to extract, manipulate, and present data from relational databases accurately and efficiently. Collaborate with stakeholders to understand reporting requirements, refine report formats, and ensure data accuracy and integrity
- Assist as back up support for Siriusware at Grouse Mountain Resort.
- Stay current with emerging IT developments in the industry. Continuously research new technologies, trends, and best practices to inform strategic decision-making and drive innovation within the organization.
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