Helpdesk Technician

Note: This role is based in Kelowna, BC and is 100% on-site.

We're all about the craft.

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia's beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to over 1,100 highly skilled individuals. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

Do you have a diploma or degree in an IT-related field?

Do you have experience with customer service and enjoy IT support?

This opportunity may be for you!

The Helpdesk Technician works as part of KF Aerospace Helpdesk Team that provides Tier 1 and Tier 2 support to end users' workstations, laptops, mobile devices, and basic network infrastructure. The Helpdesk Technician reports to the IT Operations Manager.

DUTIES & RESPONSIBILITIES

• Provide Tier 1 support to end users via phone, email and in person in a timely manner
• Troubleshoot a variety of hardware devices including workstations, laptops, VoIP phones, smart phones, mobile devices, printers, and other peripherals
• Create and modify user and email accounts, on-premises and in Office 365; assist with onboarding and offboarding employees
• Provide Tier 1 desktop application support
• Provide Tier 1 support for all network infrastructure related issues
• Resolve, prioritize, and escalate issues as necessary
• Ensure availability at the Helpdesk for end users requiring technical assistance
• Assist with creating and maintaining clear technical documentation for end users and Helpdesk technicians
• Maintain inventory tracking and control of hardware and software
• Perform after hours work on an emergency and a scheduled basis; participate in on-call rotation
• Stay updated on technology changes or problems
• Complete training on an ongoing basis to remain current with technology
• Other duties as required

REQUIREMENTS

• Post-Secondary Education in a related field (i.e., networking, computer science, security, etc.)
• Minimum 3 years of experience in Corporate IT or Helpdesk is required
• MCP/MCSA, A+, Network+ and/or Server+, or similar certification is preferred or willing to obtain
• Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Active Directory, Windows 10, Windows 11, Microsoft Exchange, Office 365, Office 2016, Visio, Adobe Suite, and various 3^rd party and in-house applications).
• Experience with configuring and troubleshooting legacy and newer workstations and laptops Hardware (Motherboards, Hard Drives, Ram, Video Cards, etc.)
• Experience with troubleshooting and supporting Mobile Devices and MDM
• Experience with installing, configuring and troubleshooting Networking equipment (Cabling, Switches, Routers, Wi-Fi and Wireless Networking equipment)
• Must possess exceptional customer service orientation
• Must possess and demonstrate excellent verbal and written communication skills
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
• Ability to lift/move equipment up to 50 lbs. on occasion
• Ability to work in a fast-paced dynamic environment
• Must have Canadian Citizenship or Permanent Residency to obtain DND related security clearance; the position requires work on military network.
• Occasional travel may be required including to a RCAF support facility.

LAUNCH YOUR CAREER

As a Helpdesk Technician with KF Aerospace you can start a rewarding career with a team of people who are passionate about their craft. The position includes performance and wage reviews.

BENEFITS

Full-Time staff benefits include (but are not limited to):

• Health and Dental
• Short & Long-Term Disability
• Health Spending Account and Personal (Wellness) Account
• Paid vacation and Personal time off
• The opportunity to bank overtime
• Pension matching plan and voluntary RRSP
• Employee & Family Assistance Program
• A bonus program based on organizational performance

SALARY

This position is wage band level 6, approximately $55,500-$69,400.

HOW TO APPLY

Be a part of our craft. Apply for the Helpdesk Technician at kfaero.ca/careers today!