Applications Support Analyst

We're all about the craft.

KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial, and military customers worldwide. Launched in 1970 out of British Columbia's beautiful city of Kelowna, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to over 1,100 highly skilled individuals. Our passion for our craft fuels every project we touch.

JOB OVERVIEW

The Application Support Analyst ensures the stability, performance, and reliability of critical enterprise applications by providing in-depth technical support, monitoring application performance, and conducting root cause analysis. This role proactively addresses recurring issues, enhances application stability, and drives continuous improvement efforts. Working collaboratively within the IS environment, the analyst combines technical expertise and analytical skills to deliver reliable application support, improve user experiences, and align with organizational objectives.

DUTIES AND RESPONSIBILITIES

• Address application issues, perform root cause analysis, and follow structured incident management protocols.
• Utilize monitoring tools to track application performance, analyze logs, and respond to alerts to ensure system stability.
• Collaborate with IS teams to troubleshoot complex issues, design long-term solutions, and provide feedback to enhance application performance and reliability.
• Manage application settings, perform minor configuration updates in production, and troubleshoot issues to maintain application stability.
• Implement change management processes in production environments and communicate changes to end-users to minimize disruption.
• Conduct regular security and compliance audits on production applications, including user access reviews, to ensure adherence to business rules, security policies, and appropriate permission levels.
• Oversee data access compliance within applications and monitor data integrity in production environments.
• Maintain updated technical documentation and provide ongoing training and support resources to end-users and team members.
• Participate in disaster recovery planning and testing to ensure application resilience, backup, and recovery processes are effective.

REQUIREMENTS

• Degree or certifications in computer science, information systems, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in application support, technical support, or a similar role with a strong analytical component.
• Familiarity with scripting languages (e.g., PowerShell), database querying (e.g., SQL), and data exchange formats (e.g., JSON).
• Experience with monitoring and analysis tools (e.g., Elastic, Splunk) and workflow management platforms (e.g., Jira) is preferred.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues.
• Effective communication skills, including the ability to document technical processes and explain concepts to non-technical audiences.
• Ability to work collaboratively with technical and non-technical teams.
• Strong analytical skills with the ability to assess performance data and identify trends.
• Organizational and time management skills, with attention to detail and task prioritization.

BENEFITS

• Health and Dental
• Short & Long-Term Disability, Life Insurance
• Health Spending Account & Personal (Wellness) Spending Account
• Paid vacation and Personal time off
• The opportunity to bank overtime
• Pension matching plan and voluntary RRSP
• Employee & Family Assistance Program (EFAP)
• A bonus program based on organizational performance

SALARY

The intermediate and senior salary ranges combined for this role is $71,500-$89,500 annually. The intermediate and senior levels differentiate by technical skill level, as assessed during the selection process. Note: The salary range maximum signifies full job knowledge.