Manager, Core Platforms

Role Purpose

Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs; as well as effectiveness of servers, including email, print, and backup servers, their associated operating systems and software, both virtual and physical spanning multiple physical locations and in excess of over +1k Virtual Servers, plus mobile machinery and client stations spanning across Canada

Responsible for the evaluation, implementation and on-going operations of the company's IT infrastructures virtualisation platforms, server administration, cloud-based services and software, and related IT Security, ensuring highest levels of availability through redundant design and robust failover processes to deliver uptime service level expectations and zero data loss targets.

Responsible for IT vendor evaluation, conducting enterprise technology proof of concepts, commercial negotiations and contract terms for Infrastructure, related software, hardware, and cloud services. Conducts regular commercial and service reviews with IT Vendors to ensure contractual obligations are being delivered.

Supports Technical IT Audits by Customers or their appointed 3rd parties, including Enterprise Architecture design reviews, licensing audits, security audits, volume testing initiatives with associated compilation of detailed evidence of performance documentation.

Participate, support, and provide recommendations to DP World Americas and Group Technology, for longer term strategy and integration. Plan and execute Transformation and Integration projects.

About the Role

Key responsibilities

Team Leadership

• Lead, mentor and develop a team of Field Technicians, Network Administrators, and System Admins.
• Develop, communicate, drive and implement standards for servers and other backend infrastructure across all business verticals.
• Plan and assign systems resources to align with business projects and priorities.
• Set team and individual objectives and track them as part of the PMP process.
• Have an excellent technical understanding of all tasks carried out by the team and provide detailed review and approvals as part of IT Processes.

Architecture, Strategy and Planning

• Create a roadmap and future vision of the organization's infrastructure platforms.
• Use innovation to drive technology and bring the latest available solutions.
• Support Systems Architects to define and implement architecture standards.
• Define and drive systems strategies that align with overall IT and Business Strategies.
• Review ongoing systems capacity and support.
• Deliver growth and product/system renewals.
• Plan and define budgets to align with all Systems Requirements.
• Lead the delivery of the overall architecture across infrastructure, on-premises and cloud.

Support

• Drive third line support initiatives to reduce support calls across the organisation.
• Act as an escalation point for all system issues and drive resolution.

Projects

• Driving both Business and IT Projects to ensure goals and deadlines are met.
• Act as an escalation point for Project Managers to review progress and activities.
• Be able to influence Project Managers and key project resources to ensure requirements are met.

Business Development Support

• Provide feedback and reviews for the IT Infrastructure aspects of new business bids.
• Help define new concept IT solutions and provide costings to support all new business submissions.
• Work with SMEs and senior stakeholders within the business - strong stakeholder management and excellent communication skills.

IT Processes

• Support and drive the following IT Processes within the system engineering team.
• Change Management
• Incident Management
• Problem Management
• IT Purchasing and Adherence to the Matrix of Authority

Contracts and Vendor Management

• Manage all software and Hardware Contracts under the Infrastructure Team
• Plan and Negotiate contract renewals that align with team strategies and include in budget planning.
• Manage IT Vendors and negotiation of pricing, obtaining standardized global pricing where possible.

Other

• Top Management
  1. Accountable for leading an engaged team, providing direction and promoting collaboration while ensuring they are enabled to carry out the goals and objectives of the business
• Senior Management
  1. Applicable if role has direct or indirect reports - responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
• All Bands
  1. Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies
  2. Perform other related duties as assigned

About You

• A bachelor's or master's degree in Computer Science or related field
• A combination of equivalent professional training and certifications combined with a minimum of fifteen years related work experience in a position(s) with increasing responsibility and supervisory duties.
• A strong technical IT background (15+ years' experience) with broad experience across a wide range of technologies, disaster recovery, business continuity and cloud computing (IaaS, PaaS and SaaS).
• Have a minimum of 10 years' experience managing a large scale WinTel environment, consisting of 2000+ servers in a dynamically changing global environment.
  Proficient with operating systems, identity access management and IT security gateways and protocols.
• Have knowledge of infrastructure technologies; Azure, Office 365, Windows Server, Active Directory, Exchange, Reverse and Web Forwarding Proxying, Hyper V, VMware, IaaS, SaaS, PaaS, NGAV with EDR.
• Highly organised and able to set priorities. Requires the ability to manage multiple, complex projects and engage team members on a technical level, while effectively communicating complex technical concepts to non-technical people.
• Ability to develop and deliver projects using leading edge technologies.
• Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate
• effectively to other teams, peers, and other organizations.
• Requires strong problem-solving skills, good judgment, and risk management to mitigate business risk. Having the ability to see the bigger picture.
• Required to work with customers on specific targeted objectives.
• Strong presentation skills.
• Able to incorporate and follow the ITIL framework and methodologies.
• Demonstrate broad experience working with various Microsoft, Cloud Computing, Identity Access Management, Hypervisor Virtualised environments, and NextGen Security technologies.
• Well versed in Risk Management best practices, business continuity planning and a track record of excellent uptime.
• Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs.
• Demonstrated ability to provide timely technical support for internal and external stakeholders and customers.
• Strong organisational and planning skills and experience in establishing process and procedure, analysing, and developing process improvements.