Business Analyst 2 - IT Fire Systems

Business Analyst 2 - IT Fire Systems

Competition No: 2025-084

Duration: Temporary Full Time

Salary: $7,946 - 8,285 - 8,647 - 9,014 - 9,394/month (2024 Rates)

Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM

Special Notes: Subject to Note 'T' of Schedule 'B' of the CUPE 23 Inside Division Collective Agreement

Last Updated: 4/4/25

As employees, we joined the City to make a difference in the community. The Burnaby Promise sets out the responsibilities of every employee, every day, in every decision we make. It describes the standards that every employee should strive to meet when interacting with Burnaby residents, external and internal clients, and City colleagues. It gives us the tools to check our actions, particularly in times of conflict or challenge. When every employee lives by the Principles and Commitments in this document, we will collectively create a City we all want to be in, that fosters employee engagement, strengthens our relationships, and better serves our community through service excellence.

This position works in the IT Community Safety Applications organizational unit. The Information Technology Department is seeking a Business Analyst 2 - IT Fire Systems to enhance and sustain the City's public safety informational technology systems with a primary focus on serving the Fire department. This is technical and analytical work at the full working level in support of the organization's IT Systems. Reporting to the Senior Fire and Emergency Systems Analyst, IT Systems Support and Maintenance, the incumbent will perform tasks in sustaining existing Fire business applications, deploying and developing or configuring applications in various environments (i.e., Development, Test, QA, Production etc.). This position works with other Fire IT Support team members and is responsible for supporting Fire Systems projects and initiatives. Participates in identifying business requirements, designing solutions and establishes working relationships with users in various departments. Exercises considerable independent judgement and action in performing systems maintenance tasks and refers more complex problems to a supervisor who evaluates work performance effectiveness on services rendered. Supports the sustainment of applications; monitors post-implementation performance; identifies issues and implements solutions or workarounds; assists in conducting workshops; documents, consolidates and reviews requirements; prepares alternatives and presentations to explain analyses and recommendations; prepares documentation of current workflows and low and/or high-fidelity prototypes; documents proposed and current architecture environments. Prepares and maintains a variety of reports and records related to the work; keeps abreast of recent developments in computer techniques and procedures. Performs related work as required.

Qualifications include completion of a university degree at the Bachelor's level in computer science or a related discipline and sound related experience in systems analysis, or an equivalent combination of training and experience. Experience in developing and/or configuring and implementing and deploying business applications. Experience installing, configuring, deploying, administering and maintaining Commercial Off-the-Shelf (COTS) software. Ability to develop detailed work plans; to analyze and evaluate various data and information, develop logical solutions for assigned problems and assess the implications of proposed changes; to establish and maintain effective working relationships with a variety of internal and external contacts. Sound analytical, troubleshooting, and problem-solving skills, and effective verbal and written communication skills. Considerable knowledge of Information Technology components, processes and configuration, including networks, server and workstations operating systems, and cloud and mobile platforms. Application development experience using various computer programming languages such as C#, scripting such as PowerShell and frameworks such as .NET; proficiency in SQL and experience in Business Intelligence tools such as Crystal Reports and Qlik. Working knowledge of mapping layers management, maintaining GIS data quality and integrity; data cleaning and validation; synchronizing GIS data with external data sources or platforms; of problem definition and analysis related to Fire business processes and systems planning will be considered an asset. Prior experience configuring, implementing and supporting Fire and Public Safety systems such as or Computer Aided Dispatch (CAD), Records management, Workforce management solutions (Automated Scheduling & Notification), audio recording systems pre-incident plan management systems, Radio Dispatch Console, Soft phones, NG-911, and other related public safety systems will be considered strong assets. This position works on-site and is required to be "on-call" as needed (e.g. stand-by overnight, on weekends and holidays).

This is a Temporary Full-Time position until December 31, 2025.

The closing date for this competition has been extended until it is filled. New applications are welcome!

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.