Service Desk Technician
Service Desk Technician
Armstrong, British Columbia
Our Service Desk Technician are the champions of IT within the business unit. They build strong partnerships and deliver the IT support and solutions that keep our business running. If you thrive in a dynamic and challenging environment with opportunities for continuous growth and development, read on to join and make a difference!
We are looking for a Service Desk Technician to join our EcoLogo-certified facility located in Armstrong, British Columbia. With 3 business units on the same site our Armstrong Division safely and sustainably produces energy from our CoGen Facility, and plywood, veneer and lumber products for customers around the world so they can build their homes and their communities.
Our ideal candidate has the following qualifications:
- College diploma or university degree in the field of computer science and/or 2 years equivalent work experience in a customer service focused IT role.
- Experience with service desk ticketing systems.
- Experience with desktop and server operating systems.
- Familiarity with networking in an industrial environment.
- Ability to work under minimal supervision.
- Exceptional troubleshooting skills.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Knowledge of basic computer hardware, including desktops, servers, storage, mobile devices and network devices.
- Strong working knowledge of the Microsoft Office 365 and related applications (Office, Teams, OneDrive).
- Familiarity with the fundamental principles of ITIL is considered an asset.
We value diversity at Tolko and know that experience and knowledge come in many forms. Even if you don't have all the qualifications above, please apply. We would love to hear your story and have you grow with us.
In this role, you will:
- Report to the Lead, Service Desk.
- Primarily be responsible for Service Request management for the business and manufacturing facilities.
- Provide Tier 1 support for Tolko standard applications and End User Computing standards.
- Receive, prioritize, document and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreements.
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Install & maintain network switches to ensure stable communication across the facility.
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Manage on-site servers and virtual machines, including monitoring performance, applying updates, and troubleshooting issues to support operational systems.
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Maintain server racks, UPS units, and other critical hardware to ensure uninterrupted power and operation for essential IT systems.
So, what’s in it for you?
- You’ll take on an exciting new challenge with supportive team members.
- You’ll earn a competitive salary based on your skills and experience. The expected base salary range for this position is $52,875 to $70,500 per year.
- You will be eligible to participate in Tolko’s bonus program.
- Competitive benefits and retirement plans come standard, so you don’t have to choose between your bottom line and your wellbeing or your future.
- Relocation support including community connections so you can live (and play) where you work.
- Continued professional development through on the job and classroom training and reimbursement of tuition and membership fees.
- A positive, innovative, and inclusive work environment
If you want to work in a sustainable, future focused industry, there is no better place than Tolko. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.
We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers.
Want to know what it’s like to work for Tolko? Hear what our employees have to say!
About the North Okanagan Valley
The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here.
Watch this video to learn about the region and find out why life is better here.
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