IT Analyst

Embarking on a journey of expansion, we are broadening the horizons of our department by welcoming new team members, each bringing their unique talents to enrich our collective vision and propel us towards greater success and digital transformation.

The focus of the Information Technology Analyst is to provide technical and/or application support. You will be in an entry-level position within the Digital Services team and will work closely with other team members to define, develop and/or support applications or systems by working on enhancement and improvements.

As an IT Analyst, you will play a role in ensuring applications and services are maintained and available for both internal and external clients. You will work closely with your manager to develop a learning plan and a career path within AFSC that will help you achieve a more advanced role within Digital Services.

We are seeking a candidate that fits into AFSCs culture. A spirit of continuous, iterative improvement, eager to learn quickly, tackle new challenges, and uphold AFSCs values.

What will your growth opportunities look like in this role?

• Learn and become knowledgeable in systems and business processes centered around our Insurance Programs and be able to apply this knowledge to support business changing needs.
• Continuous learning through internal and external approved learning programs. Including Salesforce administrator certification, Microsoft products including proficiency in Excel development and other technical learnings as required.
• Learn and become knowledgeable in Digital Services internal tools and process, building skills through collaboration and community of practices.

What will you be responsible for?

• Under the guidance of a Senior resource, learning to become self-sufficient in system administration. Includes batch, data loads, SFTP, providing reports/logs, printing, monitoring, upgrades etc.
• Expanding administration skills and development for support with our insurance products "as is" custom technology and "to be" future configurable cloud technology
• Working and building relationships with our business partners through collaboration of output mailings. I.e.: mail room, finance
• Ensure a positive experience for internal clients by having courteous interactions with them.
• Troubleshooting and resolving of issues or concerns through incident and change enablement
• Contribute to reviewing existing operations in own area of work and assist in identifying improvements.
• Over time, will play a role in ensuring that AFSC core applications not only meet the needs of today but are aligned and maintained for the future.
• Participate in continuous improvement initiatives that focus on configuration / automation to free up time and perform more efficiently.
• Contribute and analyze specific problems and issues to find the best solutions. Solutions could be technical or procedural in nature.
• Participate and execute deployment tasks with quality assurance processes related to the Insurance Program.
• Contribute to the adoption of a digital culture by embracing and applying digital capabilities and agile methodology.
• Develop own capabilities by participating in formal and informal training; gain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Work with System Administrators, Developers, Business Analysts and Business groups and stakeholders to align product vision, requirements, etc. with solution.

What are we looking for from you?

• Makes sense of high quantity, and sometimes contradictory information to effectively solve problems.
• Holds self and others accountable to meet commitments.
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Learns through experimentation when tackling new problems, using both successes and failures as learning opportunities
• Consistently achieves results, even under tough circumstances.
• Asks for assistance and support from senior team members, when required
• Operates effectively, even when things are not certain, or the way forward is not clear.
• Learns the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Demonstrates openness to innovative ideas and ways of looking at things; suggests new and useful ideas or solutions.
• Ability to use existing or learn new AFSC application or business program knowledge.
• Effective business writing and documentation skills
• Pro-active in continued professional and personal skill development.

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment
• $950 Annual health spending account
• Corporate functions
• Winter closure
• PSPP contributions
• Generous vacation and special leave days
• Health and wellness initiatives
• Be part of AFSC Digital Transformation Journey

Qualifications:

• 1-2 years' experience in Information Technology preferable
• Experience working with Information Technology Service Management Tools
• Certification is considered an asset but not a requirement (i.e., Salesforce Administration, M365 etc.)
• Degree or Diploma in Computer Science or Technology

Applicants with different experiences and education may be considered for developmental opportunities.