Service Desk Analyst

Hello. It’s nice to meet you.

If you’re looking for a challenge, you’ve come to the right place. We can’t promise where you’ll go, but we do promise no two All Weather journeys are the same because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started.

Are you ready for this?

At the All Weather Group, you’ll be challenged to think on your feet, learn on the job and make an impact in big and small ways. We won’t hold your hand but we will have your back in helping you build the skills, experience and career you deserve.

We’re currently hiring for a Service Desk Analyst for our Edmonton location. There’s more to any job than words on a page, but the focus of this role is to coordinate and support the helpdesk, mobility, inventory and asset management processes. On any given day, the Service Desk Analyst is responsible for:

• Respond to operational incidents and queries in order to assist in providing IT services
• Responsible to track all requests, orders, and shipping of IT equipment (including mobility, and copiers).
• Working closely with all IT teams to ensure quality and clarity on service deliverables.
• Ensure effective day-to-day delivery of IT services through assigning, tracking, and follow up of helpdesk tickets.
• Update and maintain data in various systems to ensure accuracy and data integrity.
• Change management (internally and externally) to ensure that inventory counts are accurately maintained.
• Shipping and receiving of IT related equipment.
• Assist in the completion of projects with long term IT implications. Assist in administering hardware architecture and infrastructure.
• Provide day-to-day support to various departments and offices for active directory servers, file servers, e-mail systems and terminal services.
• Record, manage and maintain an inventory of IT supplies.
• Configure new equipment and software, create and maintain appropriate documentation.
• Remain up to date on software and hardware trends in anticipation of user needs.
• Perform user and security administration; create and modify shared network files and folders.

Are you built for this?

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

• IT Technical Diploma preferred
• Technical certifications including A+ or equivalent experience preferred
• Microsoft certifications or equivalent experience considered an asset
• 1-2 years of recent experience in a similar role an asset
• Newly graduated candidates will be considered.
• Takes initiative, is proactive, and has a positive influence on the team
• Ability to multi-task and work in a fast-paced dynamic team-based environment

• Strong verbal and written communication skills
• Strong knowledge of the Microsoft product suite
• Ability to create and maintain accurate and organized documentation
• Ability to work in a fast paced environment

Let’s get after it.

Every day at All Weather is an opportunity to roll up your sleeves and move one step closer to your goals. If you’re interested in this role, we encourage you to apply regardless of the criteria we’ve asked for. Please visit our careers page to get started now https://allweatherathome.ca/careers/

What’s in it for you?

Our story

It all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style. Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders”, just like you. To learn more about our who we are and what we do, please visit us online at https://allweatherathome.ca/

Diverse by design.

From day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to new comers, first timers and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes diversity, equity and inclusion by every definition. Where everyone can bring their best and full selves to work, because what makes you different, makes all the difference to us.

The ability to make an impact.

The All Weather Group is a place where potential finds opportunity, leadership truly listens and the ability to make an impact has nothing to do with your title. We know none of us are better, smarter or stronger than all of us. So, we invite people at all levels of the organization to speak up, chip in and put ideas into action to help shape our work, careers and company.

A culture of connection and care.

People are the beating heart of our tight-knit community, so their growth is an important way we live up to our purpose, to never stop building. We view wellness as being about the whole person and have designed our programs to support physical, emotional, spiritual and social wellbeing at work and in our lives outside of All Weather.

We make a difference.

We’re honoured to have been recognized as one of Canada's Best Managed Companies 14 years in a row. But, we also know that we’re far from perfect. We’re committed to positively impacting careers, lives and communities across Canada and proudly give back in four key areas; strengthening families, providing shelter, supporting education and, health and wellness. Over the years this has included charitable giving, partnerships, employee volunteerism and supporting families in need, but one thing never changes – we show up for the moments that matter. If you’re passionate about creating a positive impact too, we need your voice to help grow this proud cultural tradition, because our work here is never done.