Security Agent (Full-time)

OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle.

Role Summary:

Our Security Agents are critical to the success of the Ice District, including Rogers Place and OEG Sports & Entertainment. Our Agents deliver a consistent and superior level of customer service to clients, fans and stakeholders by actively seeking opportunities to assist and support. This person will ensure that our policies and standards are observed by maintaining a highly visible presence. They will act as a deterrent to undesired activity and help to maintain a safe and welcoming environment in our venue.

Duties and Responsibilities:

• Ensure a safe and secure environment in the Ice District.
• Conduct regular patrols of the Ice District, including Rogers Place, to prevent and detect hazardous or unlawful activity.
• Remain vigilant for signs of criminal and/or suspicious behavior related to the Ice District and initiate the appropriate steps to report/follow-up as per operating procedures.
• Provide problem solving solutions for internal partners, external stakeholders and social agencies.
• Prepare written reports using standard report-writing program for incidents, hazards or deficiencies identified.
• Respond to medical emergencies and provide first aid, CPR or AED support as necessary until emergency medical services arrive.
• Develop and maintain positive external relations with social agencies, partners, and Municipal/Provincial/Federal enforcement agencies.
• Support the Security Control Room Operators, as required.

Who You Are:

• You have strong knowledge of the Criminal Code and Powers of Arrest
• You have great oral and written communication skills
• You can address individuals in a service orientated manner, and perform duties calmly under stressful circumstances
• You have demonstrated report writing and incident investigation skills
• You are comfortable with shift-work scheduling, including 12-hour day and night shifts

Education, Experience, and Skills:

• 1-3 years of security industry-related experience
• Valid Alberta Security Services and Investigators Act License (SSIA License)
• Valid ProTect and ProServe certificates
• Valid First Aid, with CPR/AED or equivalent (St. John's, Red Cross, Emergency Medical Planning Canada - GMCC)
• Valid Use-of-Force and verbal de-escalation training

What's in it for you?

• 100% Employer-paid Health Benefit Plans + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment ticket options
• Healthcare and Lifestyle Spending Account Options
• On-site secured parking and/or transit allowance
• On-site gym
• Located in Rogers Place - with easy access to the LRT
• Social team culture + employee events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.