Its Service Desk Analyst
In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers
Please note: This is a temporary position with an expected end date of May 5, 2026.
NAIT's ITS Service Desk is a great place to begin your career. We provide a supportive environment where you will gain experience and be exposed to a significant variety of IT scenarios. Our clients are students and staff, and they will provide opportunities for you to apply your knowledge and skills.
Key Responsibilities:
Provide friendly and professional Service Desk support to NAIT staff and students
Provide services to staff and students in a mixed BYOD environment
Multitask & actively problem solve issues in a fast-paced environment
Investigate faults, user incidents / requests
Create, review, and maintain technical knowledge base articles
Understand escalation paths, and proactively escalate incidents / requests
Liaise with other IT staff members, subject matter experts, or other NAIT depts.
Monitor progress of incidents / requests, keep clients informed
Ensure user interactions are promptly recorded and accurately updated
Identify and communicate trends and patterns, emerging issues
Provide desktop services; including hardware deployment, repair, troubleshooting, and upgrades
Onsite support for general classroom, meeting room, and event space technologies
Support new technologies and services, which create and support the end-user computing environment
Provide rotational shift coverage during regular Service Desk hours of operation, throughout the year
Qualifications:
- Information Technology related Diploma
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
Remuneration: $56,358.12 - $74,672.78 annually, plus a comprehensive benefits package.
If YOU are customer-focused, have good organizational and analytical skills, and possess excellent written and verbal communication skills - COME JOIN OUR TEAM!
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are proud to have been named one of Alberta's Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.
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