IT Specialist II / III (Infrastructure Platforms)

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Job Type:

Job Location:

Candidates must reside in Edmonton, Alberta to be considered.

The WCB Alberta is currently on a multiyear journey to modernize and optimize our technology ecosystem that will achieve our strategic objectives and bolster innovation with a view into the future. As the trusted technology partner, essential to the fulfillment of WCB's strategic objectives, the Business Technology Services (BTS) division works collaboratively and creatively with our partners, to provide secure, innovative technology and data solutions that position WCB Alberta as an industry leader in Worker's Compensation.

Come join our Infrastructure Platforms (IP) team where you will play a role in leading daily server administration to maintain the IT infrastructure of the Distributed Environment (DE), which runs VMWare, Windows Server, and Linux. Reporting to the Team Lead, Infrastructure Platforms, the IT Specialist should have a strong technical knowledge of cloud computing and practical experience in administration of cloud services. You will also work with various middleware tools, HPE servers and multiple storage servers. Your responsibilities will be providing high level technical consultation to clients on technical and business projects and leading hardware and software technical assurance, packaging, and distribution. Key to your success will be to create and improve documentation and procedures to enhance daily reliability, availability, and serviceability (RAS) of DE.

Your responsibilities:

• Act as primary SME (subject matter expert) for areas IP team is covering.
• Bring forward new ideas and innovation to enhance the team and business processes.
• Lead problem resolution for complex technical issues across BTS (Business Technology Services) and business units.
• Identify technical trends and training requirements for technologies related to IP team coverage.
• Lead and perform technology implementation adhering to change management practices.
• Troubleshoot and problem solve hardware and software related issues.
• Participate in on-call rotation. You may be contacted outside of business hours for emergency response.

Your experience and skills:

• Graduate from a university or institute of technology in a computer related discipline.
• Strong and demonstrated advisory level of knowledge and current hands-on experience on Microsoft Exchange, SharePoint, and related Microsoft Azure services.
• Several years hands-on experience as Server Admin providing technical support on Windows server, storage, network, and system management tools.
• Expertise in server administration and management: hardware provisioning, storage management, Windows server builds, Active Directory, VMware host deployment and management, backup and recovery, server monitoring and alerting.
• Automation using scripting languages such as PowerShell, Ansible, YAML, PowerCLI, etc. Experience with VMware vRealize suite (Automation, Orchestration, Operation Manager and SaltStack) would be an asset.
• Building Infrastructure as code using Terraform to deploy resources into Azure.
• Experience with administration of Microsoft 365 platform including Microsoft PowerApps and Power Automate would also be an asset.
• Proficiency in System Management technologies like Active Directory, RightFax, Citrix, PRTG, Cisco IP Telephony, and HPE server and management products would be an asset.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated commitment to continuous learning and self-improvement.
• Strong interpersonal and communication skills, as well as excellent client service skills.
• Previous project management experience would be an asset.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook.

Salary: Candidate's salary and position placement will be determined based on knowledge, skills, and experience:

• IT Specialist II: $71,502 - $84,103 per annum (Pay Grade 10)
• IT Specialist III: $80,762 - $101,753 per annum (Pay Grade 11; includes Market Supplement)

Please apply online by submitting a cover letter and resume to Careers - WCB Alberta. Final candidates for this position will be required to undergo a security clearance. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

Posting Date: October 28, 2024

Closing Date: This position will remain open until a suitable candidate is selected.