IT Manager of Business Solutions - Digital Services and Innovation (FT)

Are you looking for an inviting and exciting career opportunity? Do you have a passion for working collaboratively and making a difference? If the answer is “Yes”, this is the job for you! Put your skills towards a rewarding opportunity as a IT Manager with the Digital Services and Innovation team.

Catholic Social Services is currently seeking a full-time, 40 hours per week, IT Manager in EDMONTON.

Job Summary

Reporting to the Vice President of Digital Services and Innovation, the Manager of Business Solutions is responsible for working across the Agency to ensure the efficient and effective provision of technology solutions and building a culture of service excellence within Digital Services and Innovation. The Business Solutions Manager manages the day-to-day operations, continuous improvement planning, analysis and project delivery of Agency applications including the ERP (MS Dynamics Business Central), HRIS & Payroll System (Dayforce), and Client Case Management System (Salesforce). This position will also focus on enhancing the Digital Services and Innovation department’s capability in data governance and business intelligence and work in close partnership with the Director of Process and Quality Improvement to achieve this. The ability to be agile, adapt to change and competing priorities, solve complex problems, and drive for results will be key to success in this role. 

Job Duties

STRATEGY AND PLANNING 

• Develops and delivers long-term strategic goals, vision, and standards for business solutions in conjunction with DSI leadership, and other key stakeholders.
• Creates and oversees the maintenance of a rolling multi-year roadmap of long-term changes and improvements within Business Solutions, unifying the environment for cost optimization and consistency.
• Contributes to the IT governance framework to guide decision-making, ensuring that projects and solutions adhere to best practices and guidelines and align with the overall technology and Agency strategies.
• Identifies opportunities and develops business case justifications for spending and initiatives, including identification of risks and cost/benefit analyses.
• Establishes measures of success for implementation of continuous improvement and enhancement initiatives and oversees ongoing monitoring of initiatives in progress as well as those which have been implemented.
• Promotes a culture of innovation and continuous improvement within the Business Solutions team and the broader organization.
• Oversees the development and execution of change management strategies and plans, with measurable objectives, in support of Agency initiatives; anticipates potential points of resistance in the implementation of institutional priorities and projects and proactively identifies means to resolve associated issues or areas of concern. 

MANAGEMENT AND PEOPLE LEADERSHIP 

• Serves as a member of the DSI management team overseeing the operations and effectiveness of IT services within the Agency.
• Leads and manages staff on the Business Solutions team, including assigning and monitoring workload, preparing schedules and responding to emerging issues.
• Manages staffing resources within the team through effective recruitment, selection, training, coaching, leadership, supervision, professional development and evaluation of staff while also promoting and contributing to a positive team culture.
• Mentors and develops staff using a supportive approach, including performance management, quality of service and work output; ensures staff are well trained, competent, and supported to be successful in their roles.
• Manages costs to ensure the most effective utilization of resources while responding to regular operations and fluctuations in the business.
• Attends industry functions and participates in professional associations, if applicable, to keep current with industry trends, competitive environment, benchmarks, opportunities and challenges, ensuring a strong network of industry colleagues and resources.
• Complies with all relevant legislation, regulations, policies and procedures. 

OPERATIONAL LEADERSHIP 

• Oversees the design, delivery, maintenance, support, and operation of strategic technology solutions, to meet current and future business needs of clients, ensuring that solutions meet the Agency’s technology architecture and direction and are compliant with internal and industry standards.
• Manages day to day operations and project activities related to application solutions currently used by the Agency, including Dayforce, Business Central, Salesforce, and Share Vision, as well as potential new applications. This could include:
• New system implementation,
• Enhancements to current systems,
• Data management throughout the systems, and
• Integrations across systems.
• Builds an operational roadmap for the team and prioritizes the work accordingly.
• Leads operations by managing key metrics.
• Leads teams in establishing and executing operational policies that promote agility and scalability.
• Collaborates within DSI and with other Agency stake holders to ensure a seamless, secure, and efficient software development lifecycle.
• Consults with project teams to ensure projects align with Business Solutions plans and initiatives and advise on options, risks, costs versus benefits, system impacts, technology priorities, etc.
• Defines and communicates plans, policies, and standards to the organization.
• Ensures the security of cloud applications by integrating security practices into relevant unit processes, working collaboratively with other relevant units within DSI.
• Reports on key metrics and performance indicators to stakeholders and executive leadership.
• Day to day management of managed service support contracts and engagements with those vendors. 

What This Job Requires:

• University Degree or college diploma in commerce, business administration, computer science, computer engineering, or a related field.
• Project Management certification or designation is desirable.
• Change Management certification or designation is desirable.
• 10 years of experience in business process and technology management · Project management skills including the development of strategic plans, business cases, and project charters.
• Ability to discuss complex technical and qualitative issues with a wide range of stakeholders including senior leaders, managers, and staff at all levels.
• Advanced knowledge of application management and methodologies.
• Excellent verbal communication skills to facilitate large group discussions, effectively manage communications and change, and influence without authority.
• Ability and skills in establishing and maintaining effective relationships internally and externally.
• Demonstrated ability to effectively analyze problems, make decisions and formulate recommendations, and communicate those effectively to senior leaders.
• Excellent organizational skills to manage multiple projects and deadlines. 

Core Competencies

Strategic and Visionary Thinking:

Formulates and articulates a future vision and translating it into strategies and action plans that will enable the Agency to achieve its strategic objectives. Ability to translate the vision in a way that motivates and inspires those following. 

Analytical Thinking:

Applies systematic, logical reasoning when addressing problems or situations to reach an appropriate solution or outcome. Considers the various issues and components of the problem; develops sequential steps to address the situation and determines rational timeframes and priorities. Using logic and analytical methods to come to a realistic solution. This position is regularly faced with problems related to technical and data issues, competing demands for information products and services, and ensuring participation from business areas. 

Critical Thinking:

Analyze and interpret data and information gathered from observation, investigations, formal and informal communication, reports, legislation and others to develop conclusions.  Reflect on experience, organizational practices and processes to determine the correct course of action.  Analyze the internal and external environment to identify current and future opportunities, challenges and risks. 

Collaboration & Communication:

Demonstrates exceptional interpersonal and relationship development skills and can establish productive relationships with key stakeholders. Influences others through well-developed oral and written communication skills. Works collaboratively, continually looking for what is best for the Agency. 

Accountability and Dependability:

Takes personal responsibility for the quality and timeliness of work and achieves results with no oversight, including following guidelines, standards regulations and principles. 

Teamwork:

Works cooperatively and effectively with others to reach a common goal.  Participates actively in-group activities fostering a team environment. 

What We Offer:

• Competitive pay, based on your qualifications and experience
• Three weeks of vacation
• Paid wellness days and sick time
• After three months of working with us, you’ll be eligible to participate in our comprehensive health benefit plan
• After one year of working with us, we’ll match your 5% pension contribution
• The opportunity to work in a values-based, relationship-driven, client-centered and family-focused environment
• The chance to work with compassionate team members who listen to your ideas and want to make a positive difference in the Agency

How to Apply:

Please apply online, quoting the competition number 469 to www.cssalberta.ca

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.