Automation Analyst

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Automation Analyst
Business Technology Services

Edmonton AB

Permanent, Full Time

The WCB Alberta is currently on a multiyear journey to modernize and optimize our technology ecosystem that will achieve our strategic objectives and bolster innovation with a view into the future. As the trusted technology partner, essential to the fulfillment of WCB's strategic objectives, the Business Technology Services (BTS) division works collaboratively and creatively with our partners, to provide secure, innovative technology and data solutions that position WCB Alberta as an industry leader in Worker's Compensation.

Reporting to the Team Lead, Application and Cloud Services, the Automation Analyst is responsible for planning, designing, coding, testing and implementing integrated automation solutions within the enterprise server environment. The Automation Analyst This role ensures that our Business Technology Services (BTS) division meets its service commitments to the organization. Key responsibilities include analyzing operational issues, providing appropriate resolutions, and offering expert technical input to senior positions to aid in tactical and strategic decision-making, supporting the divisions commitments to the organization.

Your responsibilities:

• Installs new or upgraded automation software including installation of individual server agents.
• Reviews and resolves problems escalated from Data Centre Management Operators or escalates to areas with appropriate technical expertise.
• Provides training and mentoring to other Analysts and Service providers.
• Identifies and resolves automation issues in consultation with his teammates.
• Analyzes service disruptions and implements appropriate automation solutions to avoid a reoccurrence or to minimize the impact of the problem.
• Provides technical assistance to internal BTS areas and Service Providers to develop and implement automation solutions for WCB projects.
• Remain up to date on industry trends and technology and initiates process changes to implement best practices.
• Ability to apply creative solutions to resolve new and unforeseen challenges, as nature of problems resolved by the automation analyst reflect a complex knowledge of both business and technical processes.
• A senior technical role who operates autonomously and resolves problems and issues independently.

Your experience and skills:

• A degree or diploma in Business or Computer Science.
• Possession or pursuit of Microsoft Certified DevOps Engineer Expert is highly recommended.
• Experience with working on the Microsoft Azure DevOps Services and familiarity with Continuous Integration and Continuous Delivery (CI/CD).
• Proficient in automating manual, repeatable processes in the enterprise server environment using BMC's enterprise class automation products. It's expected to become proficient with the products, a minimum of three years' full-time experience is required.
• Minimum five years' experience working with Windows, Linux, and automation tools is required.
• Ability to quickly acquire new technical skills, such as system programming languages and become proficient in the use of enterprise class automation and scheduling products.
• Strong communications skills and the demonstrated ability to coach and mentor other technical staff.
• Ability to work under pressure and compose a calm demeanor.
• Must be in possession or pursuit of ITIL certification.
• An equivalent combination of education and experience may be considered.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook.

Salary: $83,185 to $97,826 (Pay Grade 11)

Please apply online by submitting a cover letter and resume to Careers - WCB Alberta. Final candidates for this position will be required to undergo a security clearance. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

Posting Date: April 14, 2025

Closing Date: April 28, 2025