Technical Lead - HCM (Payroll)

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 04/10/2025

Posting Close Date: 04/24/2025 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

The Payroll/HCM Specialist (Technical Lead), will bring expertise in both Payroll and Human Capital Management (HCM) functions. The Specialist (Technical Lead) should exhibit a high standard of excellence, enjoy challenges and be results driven. This person can also thrive in busy environments with many priorities. The HCM/Payroll Specialist (Technical Lead) will report into the Product Manager, Payroll Modernization and is responsible for the complex design, configuration and stakeholder support of our Payroll and HCM modules.

Key Responsibilities:

Advisory

• Provides definitive and expert advice in Payroll and HCM best practices

• Actively maintains recognized expert level knowledge in one or more identifiable specialties

• Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organizational objectives

• Collaborates with others to ensure advice is appropriate to the organizational needs

• Monitors the external environment to gather intelligence on emerging technologies

• Advise on industry best practices for the application of standards and methods, ensuring compliance and maintain technical responsibility for all the stages and iterations of configurations within the Payroll systems

• Provide technical and functional advice to stakeholders and set team-based standards for process, set-up and use of Payroll systems.

Solutions

• Assess and documents the impacts, threats, and opportunities within Payroll technology processes

• Troubleshoots complex problems and bugs within the systems and works with our external consultant and development partners on specifications and fixes

• Supports QA Lead with testing all payroll and HCM configurations

• Investigate and recommend ways to improve system security, stability and efficiency

• Creates reports using in-system functionality, SQL, and WestJet's data warehouse plus PowerBI.

• Coordinate build activities, undertakes and supports integration testing activities

• Produce detailed designs and document work using required standards, methods, and tools, including prototyping tools where appropriate.

Leadership

• Provide technical leadership, coach, teach and mentor Analysts.

• Promote knowledge sharing and adoption of best practices

• Leads workshops, presentations, and training that provide skill and knowledge development for the team

• Leads reviews of own work and reviews of colleagues' work

• Work with operational and technical partners to ensure the supportability of new features/products and to provide timely technical support and fixes to production applications

• Engage in meaningful interactions and relationships with users and can manage competing priorities

Experience and Qualifications:

• Bachelor's and 7+years of experience in JDE and/or Dayforce preferred, or an equivalent combination of training and experience

• Appropriate licenses and certifications

• Requires expert problem-solving skills and advanced interpersonal and communication skills

• Proficient in managing service components to ensure they meet business needs and performance target

• Proficient in dealing with high-impact, complex change requests. Ability to ensure that release policies, procedures and processes are applied

• Proficient in leading investigations and resolution of incidents.

• Proficient in managing planning of system and/or acceptance tests, coordinating both functional and non-functional specifications.

• Proficient in providing authoritative advice and guidance on test planning and can identify the process improvements and contribute to definition of best practice

• Proficient in collaborating with others to review specifications and can use these agreed specifications to design, code, test and document programs or scripts of medium to high complexity, using the right standards and tools

• Proficient in working on complex integration as part of a wider team

• Experience in initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required and can determine the appropriate remedy and assist with implementation of it as well as preventative measures

• Broad understanding of information security practices, and able to design solutions and services with security controls embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services

• Broad understanding of standards for definition, security and integrity of objects and ensure conformance to these standards

• Expertise in understanding and identifying problems, analyzing, and helping to identify the appropriate solution. You can classify and prioritize problems, document their causes, and implement remedies.

• Expertise in understand whole systems and take responsibility for teaching this to others

• Expertise in identifying process optimization opportunities with guidance and contribute to the implementation of proposed solutions

• Expertise in reviewing the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet - and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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