Service Solution Specialist

Design solutions to drive safe living and quality of life

As a Field Service Engineer II here at Honeywell, you will be responsible for providing technical support and services to our customers. You will diagnose and troubleshoot equipment issues, perform repairs and maintenance, and ensure customer satisfaction. Your expertise and attention to detail will play a crucial role in delivering high-quality service and maintaining strong customer relationships.

You will report directly to our Field Service Manager and you'll work out of our designated customer sites in the area. This role requires a combination of on-site and remote work, depending on customer needs.

In this role, you will impact the success of our customers by ensuring the reliable operation of their equipment and systems. You will also contribute to the growth of our business by identifying opportunities for service contract renewals and upselling additional services.

KEY RESPONSIBILITIES

• Provide on-site technical support to customers, including troubleshooting, repair, and maintenance of advanced systems.
• Collaborate with cross-functional teams to identify and resolve complex technical issues.
• Conduct regular inspections and preventive maintenance activities to ensure the optimal performance of our products.
• Document and report all service activities, including findings, recommendations, and solutions.
• Train customers on the proper use and maintenance of our products.
• Ensure customer satisfaction by providing timely and effective solutions.
• Identify opportunities for service contract renewals and upselling additional services.
• Providing support to the clients in Alberta and Manitoba, including working at the client sites which requires 80% of traveling.
• Willing to work on scheduled maintenance and projects outside of regular working hours as required.

YOU MUST HAVE

• College Diploma or bachelor's degree from an accredited institution in a technical discipline such as engineering or computer science
• Minimum of 2 years of experience in field service engineering or a related role
• Strong technical knowledge and troubleshooting skills with industry standard communication protocols (IP, BACnet, Modbus, OPC, SNMP, API)
• Valid Driver's license is required due to the travel requirements of this role, which includes visiting customer sites approximately 80% to 90% of the time."

WE VALUE

• Customer-focused mindset and ability to build strong relationships.
• Ability to work independently and prioritize tasks effectively.
• Continuous learning mindset and willingness to stay updated with industry advancements.
• Knowledge of ICT/Cybersecurity fundamentals
• Intermediate to Advanced computer skills
• Fundamental knowledge of 3^rd party IoT technologies and software applications
• Demonstrated experience in organizing and directing work activities according to priorities, and meeting deadlines involving multiple systems projects and vendors.
• Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.
• Excellent knowledge of industry standard open communications protocols
• Basic network fault finding capability.
• Knowledge of system monitoring toolsets
• Proficient with Microsoft Office applications (DB, SQL, scripting)
• A strong commitment to safety and a safe working environment.
• Strong knowledge of IP network technologies (switch, router, firewall) and solutions, and proficient with IP addressing and allocation
• Ability to plan and schedule large projects.
• Willing to develop extensive product knowledge in formal training, and in "on the job" environments, working with the latest Honeywell technology.
• Able to work cooperatively and provide technical direction in a team environment.
• Commitment to customer satisfaction
• The ability to work under pressure.
• Capacity to deliver against multiple objectives.
• Ability to identify technical solutions to customers' business needs.
• Understanding of Honeywell building technologies and application (BMS, EBI, DVM, Security Camera, CCTV, Fire etc.)
• Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology-based projects.

Additional Information

• JOB ID: HRD247071
• Category: Customer Experience
• Location: 4411 6 Street Southeast,Calgary,Alberta,T2G 4E8,Canada
• Nonexempt