Senior Technical Analyst, System Operations

The Senior Technical Analyst serves as the technical and development support for systems operations of Finance, HR and supply chain systems within ATCO. They are accountable for ensuring the integrity and reliability of the HR Systems are maintained. This includes working with the functional and other technical analysts for root cause analysis, investigating the technical designs of our systems and making recommendations to the delivery teams on areas of improvement, and designing best practices for system maintenance including monitoring, patching and releases.

Always there. Anywhere. That's us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it's hard.

What Else You Get To Do

• Support unit, system and UAT testing for enhancement from delivery and for operational projects
• Respond to technical inquiries by the functional analysts
• Support and execute the change ticket process for operational changes
• Respond quickly to operational issues found in production
• On-call support for P1/P2 incidents after hours and complete root cause analysis documentation for P1/P2 incidents
• Ensure that all Service Requests and Incidents are within the SLA threshold
• Work with the integrations domain and architects to ensure that any operational code changes to our integrations are in line with architectural patterns and standards
• Support in the design and automation of test strategies for operational activities
• Work with the RPA teams to support ongoing automation of our operational activities
• Support and deploy delivery package releases through UAT and transition to operations
• Support the reporting team with complex SQL, OTBI and BI Publisher requirements.
• With the help of the DBA team, support the databases outside of our SaaS based solutions
• Code and technical design reviews during critical project gates to ensure transition to operations is smooth, while ensuring deep knowledge of items being released through the delivery team and impacts on systems are documented/communicated.

Who You Are:

• Bachelor's degree in Computer Science, Information Technology, or a related field and ITIL certification or equivalent work experience is preferred
• 8+ years of system management and intermediate development skills
• Experience with HTML/CSS are considered an asset
• Senior experience with relational databases to support SQL and BI publisher
• Experience with Dynatrace is considered an asset, but must have working with other monitoring tools including new set-ups
• Experience in an ERP and HCM environment is critical
• Experience working with SaaS based vendors
• Experience with Oracle fusion fast formulas and Page composer/VB studio
• Excellent communication skills and be able to use non-technical language to explain technology to non-IT stakeholders
• Ability to work in a team environment, build collaborative relationships, and negotiate with stakeholders
• Ability to be discreet and trustworthy with confidential information

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Successful candidates may be required to complete a criminal background check and others screening as needed for the position.

Canadian Utilities is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com.
At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members' unique skills, strengths, and knowledge, we simply wouldn't be able to achieve our fundamental vision of delivering life's essential services to our customers around the world.
ATCO is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.