Product Owner, Service Now

WHO WE ARE

"Energizing the Future."

TransAlta owns, operates, and develops a diverse fleet of electrical generation assets in Canada, the United States, and Australia, providing municipalities, industries, and businesses with safe, low-cost, and reliable clean electricity. For over 111 years, TransAlta has been a responsible operator and proud community member where its employees work and live. We are committed to fostering a dynamic, productive, and safe work environment. Our employees contribute to a diverse, open, and transparent culture with clear accountabilities, strong leadership, and challenging opportunities for personal career growth.

For more information about TransAlta, visit our website at, www.transalta.com.

Our Commitment to Equity, Diversity, and Inclusion

It is our collective mission to ensure that every single employee feels a sense of inclusion and belonging and can show up to work as their true authentic self. TransAlta is committed to hiring a diverse workforce including women, Indigenous Peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ2+ community. TransAlta believes that diversity enhances the quality of its performance, is an essential element of effective corporate governance, and cultivates a strong workplace culture.

ABOUT THE ROLE

The IT Service Management team at TransAlta is seeking an experienced and collaborative ServiceNow Product Owner (PO) to join our highly skilled team. The ideal candidate will possess a comprehensive understanding of foundational components of ServiceNow such as Configuration Management Database (CMDB), Service Catalog, and Knowledge Management, in addition to workflow applications including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). They have developed strong business analysis skills and possess a natural aptitude for engaging with people. Experience adapting project requirements into an Agile delivery would be an asset.

This is role is based in our new head office in Downtown Calgary.

ABOUT THE ROLE

• Collaborate with Business Relationship Managers (BRMs), key stakeholders, project leads, and IT leads to understand business objectives and translate them into ServiceNow delivery initiatives

• Develop and maintain a ServiceNow Platform strategy and roadmap in alignment with organizational goals and industry best practices

• Capture, refine, prioritize, and collaborate on feature design

• Deliver Agile Sprint retrospectives, ensuring business value delivered meets stakeholder expectations

• Stay current on ServiceNow product advancements and roadmaps

• Balance the implementation of new capabilities with prudent stewardship and technical debt management

• Take a business value-focused approach to backlog prioritization

• Produce and standardize IT reports and dashboards

• Develop and mature platform governance and standards

• Liaise between technical teams and business stakeholders to facilitate effective communication and understanding

• Collaborate with the Change Manager to implement strategies that ensure smooth adoption of new features and processes

• Provide training and documentation to optimize platform utilization

• Identify areas for continuous improvement through feedback, KPI, and metric reporting

• Evaluate and recommend ways to optimize the usage of entitled capabilities

• Evaluate and recommend third-party applications and integrations.

WHAT WE NEED FROM YOU

To be successful in this role, we are looking for the following must-have qualifications and experience:

• 5+ years experience as a ServiceNow Product Owner or Technical Business Analyst focused on ITSM and ITOM

• Strong understanding of ITIL Framework as well as business analysis frameworks

• Superior communication skills

• ServiceNow certification such as Certified System Administrator (CSA) or Certified Implementation Specialist preferred

• Experience with Agile methodologies

WHAT WE OFFER

We offer our employees comprehensive and flexible benefits, competitive compensation, annual incentives, and a rewards program. To learn more about how we can energize your future, check out our new Employee Experience Booklet.

Become part of our TransAlta team today! We look forward to reviewing your application.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification. At TransAlta, we are dedicated to building an inclusive, diverse workforce where you can show up every day as your true, authentic self. So, if you're excited about this role but your qualifications and experience don't quite tick every box, we encourage you to apply anyways. You might just be the candidate we are looking for.