Product Owner, Ecommerce

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 02/25/2025

Posting Close Date: 03/11/2025 (Please note the posting will close at 11:59pm MST)

This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

We have big plans at WestJet. If you care deeply about building amazing experiences, are endlessly curious, skilled at delivering a vision and aren't afraid to challenge the status quo, we'd love you to help us bring those plans to life. We are looking for an Product Owner to join our Digital eCommerce team to help build an elevated guest experience. Working alongside the Portfolio Manager and a group of like-minded product owners, developers, and stakeholders, you'll help to build and execute on a digital strategy to drive guest loyalty and engagement.

The ideal candidate will have experience delivering successful digital experiences, a strong understanding of best practices in eCommerce UX and technology, and expert product management skills. They will also be a champion for digital channel performance, delivery and passionate about product development. They will have experience driving app acquisition, conversion, loyalty program engagement, and/or personalization across the platform. This individual should exhibit a high standard of excellence, enjoy challenges, be results-driven, and demonstrate the ability to work in an agile environment.

In return, you'll get to work with people who are:

• High performing and ambitious
• Data driven and UX obsessed
• Social, welcoming, curious, and open
• Leaders who care deeply about your well-being, development, and success

Key deliverables include:

• Writing user stories, creating and prioritizing features within the product backlog
• Contribute to team deliverables and timelines related to projects, resolving conflicting priorities or removing scope where needed
• Support product initiatives including user research and discovery, development of user flows, wireframes, and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology
• Support in defining key metrics for digital initiatives and projections/estimated impact, while serving as a champion for digital channel performance
• Research, recommend and lead implementation, where applicable, and suggest enhancements based on the analysis of competitive digital channels and industry trends
• Support relationships with internal and external stakeholders to gather well-defined requirements in line with business objectives and manage expectations as well as gain sign off on deliverables
• Influence and assist with strategic product vision for WestJet through assigned digital touch points
• Provide analysis and implementation recommendations for all digital enhancements
• Proactively present key digital reports to stakeholders, and outline recommendations
• Knowledge, advocation and delivery of brand tone and digital styling across all digital touch points
• Identify and develop solutions to understand guest pain points and growth opportunities, along with evaluating eCommerce market trends
• Build close, collaborative relationships with developers, design, user experience research and IT partners
• Work with teams across the organization to develop and implement go-to-market plans that drive awareness of eCommerce capabilities and value

Experience and qualifications:

• Completed Diploma or Bachelor's Degree (Technical/ Business/ Science)
• Minimum 3-5 years of experience working in digital or emerging technology
• Experience working with a e-commerce, travel, profile, or loyalty product
• Experience working in and leading cross-functional teams in an agile environment
• Experience defining scope and managing key deliverables for large projects
• Experience with software development and an appreciation for project management
• Sharp analytical and problem-solving skills, with a high level of attention to detail
• Experience in conversion optimization testing
• Excellent detailed written, verbal, presentation skills
• Proven experience in backlog grooming, user story development and prioritization
• A working history that shows a commitment to transparency, trust, and collaboration across all levels of seniority
• A love for education and learning about best-in-class practices, customer experiences, and industry
• Knowledge in the following practices (preferred):
  • User Experience within responsive design
  • SCRUM/Agile Development
  • Web Analytics and KPIs
  • Project management
  • Principles of target markets and customer segments

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet - and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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