IT Program Manager

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. 

As the IT Program Manager for the Robotics Process Automation (RPA) team in Emerging Technologies, you will be reporting to the Senior Engineer. You will be accountable for executing the strategic direction, development of continuous improvement processes, operations and support, coordination across the organization, and implementation of key program service objectives. Primary duties include:

• Oversee implementation of strategic IT program focus areas and lead the program team in project development, risks, and issues management to achieve milestones and deliverables on a day-to-day basis.
• Provide guidance on technical services and business services to achieve business outcomes with knowledge of the RPA as a best practice.
• Collaborate with RPA team, IT Operations, IT Client Solutions, IT Application Support and end users to build continuous improvement with new approaches, optimization of resources using automation technology and the larger ecosystem of vendors.
• Work closely with IT Technology delivery ecosystem to achieve business outcomes in a timely manner.
• Analyzes data to measure performance outcomes, business risks and costs related to RPA business practices and help influence strategic direction.
• Provides technical guidance on best practices for the team.
• Ability to rapidly demonstrate, prototype or mockup ideas with the tool chains.
• Conduct research, apply insights and changes in the industry trends as part of the service ecosystem.
• Oversee program management including scheduling, budget, scope, risks, issues, and deliverables.
• Provide leadership to direct reports including recruitment, hiring, performance management, and recognition.
• Lead and/or participate in respective areas of strategic planning sessions and provide strategic direction and oversight on the implementation of the program.
• Develop and foster positive relationships with clients, direct reports, colleagues, senior management, partners, vendors and external organizations, academia and industry peers.

Qualifications 

• A degree in Computer Science, Computer or Software Engineering and at least 8 years of RPA related experience from a Canadian Accredited Post Secondary Institution or equivalency; OR
• A master's degree related to applied technology software development and at least 4 years of RPA related 
• Experience in software development lifecycle, agile scrum methods, CI/CD pipelines, version management, Azure administration and software development and lifecycle is required.
• Proven experience in an RPA ecosystem using one or more tools: Power Automate, Blue Prism and User Interface (UI) Path is required.
• Experience with JavaScript, Python, C# languages, Infrastructure as code in Azure, and AI Agents & AI integration strategies for RPA in an Azure environment will be considered assets.
• Knowledge of reusing software patterns including APIs and understanding of cyber security best practices and integrated risk management.
• Success in this position requires strong communication, organizational and problem-solving skills. You will have well developed political acumen and leadership skills.

Pre-employment Requirements 

• A security clearance will be conducted. 
• Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Note: Please note all exempt positions at The City are undergoing a compensation review. This means the union jurisdiction and/or salary range listed here may change. Tell me more