IT Operations Manager - Calgary

Field Law is a leading law firm with offices in Calgary, Canmore, Edmonton, and Yellowknife. We are dedicated to delivering exceptional legal services and leveraging technology to enhance our operations. We are looking for a strategic and results-driven IT Operations Manager to join our dynamic team.

The IT Operations Manager will oversee the day-to-day operations of our IT infrastructure, ensuring the highest levels of availability, performance, and security. This role involves managing a team of IT professionals, implementing best practices, and supporting our firm's growth by driving continuous improvement.

Duties + Responsibilities

• Manage and support the firm's IT infrastructure, including servers, networks, and end-user systems.
• Lead and mentor the IT operations team, fostering a culture of excellence and accountability.
• Develop, implement, and maintain IT policies, procedures, and best practices.
• Oversee incident management, problem resolution, and service request fulfillment to ensure timely and effective IT support.
• Collaborate with the CIO and other stakeholders to align IT operations with the firm's strategic goals.
• Oversee the management of Microsoft ecosystem technologies, including Microsoft 365, Azure, Entra ID, Windows Server, and security solutions.
• Manage IT budgets, track expenses, and ensure cost-effective use of resources.
• Ensure compliance with relevant data protection and security standards.
• Evaluate and implement new technologies to enhance operational efficiency and support business growth.

Qualifications + Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 10+ years of experience in IT operations, with at least 3 years in a managerial role.
• Expert knowledge of the Microsoft ecosystem.
• Proven experience managing processes and projects.
• Strong knowledge of IT infrastructure, networking, and security best practices.
• Proven experience in managing IT teams and delivering high-quality service.
• Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.

Working Conditions

• Ability to work in a fast-paced and dynamic work environment.
• Normal week-day office hours (35 hours).

Qualified candidates are invited to submit a resume to: careers@fieldlaw.com

Only qualified applicants will be notified.