Intermediate Analyst - Systems

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 10/24/2024

Posting Close Date: 11/07/2024 (Please note the posting will close at 11:59pm MST)

Please Note: This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Overview of role:

The Intermediate Analyst is responsible for being a technical resource within the IT - Reservation Platforms team with a focus on supporting various commercial technology systems including the core reservation, departure control and associated airline systems.

Being a part of an operational pod, the intermediate analyst will administer, implement key improvements, troubleshoot issues, document KBA articles and resolve incidents as it relates to commercial applications. Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported.

The intermediate analyst will collaborate closely with business stakeholders, architecture, operation product teams and project delivery teams. This role will need to communicate with any business group that is a consumer of the services supported inclusive on internal and external stakeholders. Can be asked to provide input on developing requirements and propose solutions that meet business needs.

Key deliverables / responsibilities include:

• Works with broad expertise/ unique knowledge and uses skills to contribute to the development of company objectives/principles related to application support
• Applies out-of-the-box" thinking, a collaborative nature, and the ability to challenge the status quo
• Administration of relevant technology within their product or operationally focused team.
• Improve our systems by participating in system upgrades and new implementations (projects)
• Frequently takes full ownership of assignments and projects, working independently and with peers across various areas of IT and the business.
• Leads in change, incident, problem Management tasks within product team.
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within the scope of the supported commercial applications
• Ticket management, documentation of steps taken to fix or improve work items for knowledge sharing.
• Knowledge management input, development of support runbooks and transition to operation process.
• Participation in relevant audits if required, for example Payment Card Industry (PCI) reviews.
• Requirement to be on call if required based on the application tier.
• Mentorship and supporting the other Analysts within the team.

Experience and qualifications:

• Bachelor's degree in Technical Field or equivalent.
• 3 - 5 years in relevant technical area.
• Some understanding of development architecture such as API, web services, etc.
• Familiarity with all aspects of IT, including application support, network and system administration, quality assurance, and application and data management.
• Ability to interpret business requirements into system configurations
• Excellent time management skills, ability to manage multiple items and competing priorities.
• Incident, Service request, Change request and problem management skills
• Willing to learn related technology and business processes
• Ability to determine root cause from outcomes.
• General knowledge of ITIL and ITSM practices.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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