Intermediate Analyst, Enterprise Monitoring

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 01/29/2025

Posting Close Date: 02/11/2025 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

The Intermediate Analyst is responsible for being a technical resource within the Enterprise Monitoring team, helping to improve the end-to-end visibility of WestJet's technical landscape.

Being part of an operational team, the Intermediate Analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within the enterprise monitoring technology stack supporting both IT and Digital requests. Playing a key role in change, incident, and release management for the monitoring stack, the Intermediate Analyst will maintain the stability and functionality of the systems supported. This role will also engage stakeholders in support of ongoing service improvement plans for each application providing design recommendations for a wholistic monitoring solution.

The Intermediate Analyst will be involved in platform service improvement plans and will participate in estimations, planning, and delivery of ongoing platform improvements. Can be asked to provide input on developing requirements and propose solutions that meet business needs.

Key deliverables / responsibilities include:

• Administration of relevant technology within their operational team including Solarwinds Orion, Splunk, PagerDuty, and Grafana.
• Support existing monitoring of over 600 applications and infrastructure as well as assist in onboarding new applications using identified patterns and standards.
• Delivery of service improvement work items identified as priority within timelines.
• Leads in change, incident, problem Management tasks within product team.
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within.
• Ticket management, documentation of steps taken to fix or improve work items.
• Knowledge management input, development of support runbooks and transition to operation process.
• Support the implementation of ServiceNow IT Operations Management Event Management module and future integration of monitoring platforms.
• Improvement of security posture within technology stack supported.
• Participation in relevant audits if required.
• Requirement to be part of on call rotation.

Experience and qualifications:

• Bachelor's degree in Technical Field.
• 3+ years in relevant technical area.
• Strong working knowledge of at least one of the following monitoring technologies:
  • Solarwinds Orion
  • Splunk Cloud / Signal FX
  • Grafana
  • PagerDuty
• Hands on experience with ServiceNow Event Management module and platform integration.
• Understanding and experience with automation techniques and tools.
• Excellent time management skills, ability to manage multiple items.
• Incident and problem management skills.
• Willingness to learn related technology and business process.
• Ability to determine root cause from outcomes.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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