Information Governance Analyst

Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!

Posting Close Date: September 23, 2024

The Opportunity

Reporting to the Team Lead of Information Governance, the Information Governance Analyst works with a team of professionals to ensure effective Document and Records standards, processes, systems and practices are in place within TC Energy's Natural Gas Pipelines organization. Information Governance establishes standards to ensure document and records management practices meet TC Energy's Operational Management System (TOMS) elements, legal requirements and operational needs. Implementations and guidance provided by the Information Governance team will make relevant and accurate information is available to the workforce and will enable the business to appropriately manage, store and protect this information throughout its lifecycle.

The Information Governance Analyst position requires detailed understanding of the complexities of Information Management and business processes as they relate to the end-user. This role will understand information management requirements, industry best practices and business practices to design and develop solutions to meet Management System and business requirements. A high level of collaboration and the ability to gain alignment to deliver on the needs of the business will be important success factors in this role.

What you'll do

• Collaborate with key stakeholders to develop standards and processes for Document Management Element and Document Repository Usage
• Maintain Records Retention Schedule and manage records lifecycle to retention
• Assess business document and records management practices and understand current state to identify opportunities for improvement
• Develop and deliver procedures, work aids and training material for the Document Management Element
• Lead and practice an environment of continuous improvement to ensure optimization of the processes and system
• Ideation and proposals for solutions to improve quality and productivity for records/document management
• Conducting meetings and presentations to share ideas and findings.
• Establishing and managing to project charters/plans for initiatives.
• Communicate standards and provide guidance on document lifecycle management
• Assess impacts to solutions/stakeholders and determine approach to address changes because of changes in technology, standards or process
• Coordinating and participating in user acceptance testing of solutions with stakeholders.
• Develop and maintain role descriptions, and training programs to support Document/Records Management and initiatives
• Establish scorecard and metrics to communicate Document and Records Management status
• Establish/Develop Excel or PowerBI reports to support business processes, performance, or status reporting
• Ensure standards and processes developed for the Document Management Element meet internal policies and legal requirements
• Use a formalized process to manage changes to TOMS Document Management Element documents
• Understand business requirements and assist with the implementation of document or records management processes, repositories and tools
• Active management of Security Group Ownership and approvals for OpenText environment
• Establish and govern taxonomy for OpenText
• Provide input on OpenText technology roadmap and approval on business enhancements
• Identify and mitigate risks for Natural Gas Pipelines, initiatives and Information Governance
• Support the development of change and communication strategies for successful implementation and adoption of processes
• Respond to and manage issues and non-conformances with information management policies/procedures. Escalate when required
• Working closely with Lead and Manager to identify and prioritize business and information needs.
• ·Oversee the day-to-day activities for records services and initiatives
• Prepare ad-hoc reports as required
• Govern SharePoint site templates to ensure project requirements are addressed while confirming site layout and functionality complies with company policies and guidelines
• Provide guidance to departments and project teams on collaboration tools, storage and security requirements
• Conduct audits on Repository permissions and usage. Determine and execute corrective action plans

Minimum Qualifications

• Bachelor's or post-secondary degree
• Minimum 6+ years of related experience in information governance, document/records management, and business process improvement.
• Knowledge of document, records/data management principles, concepts, tools and technology.
• Strong working knowledge of SharePoint and permission management.
• Proven systems thinker with strong problem resolution skills.
• Experience in leading initiatives with strong execution and implementation skills.
• Demonstrated experience leading/facilitating business problem discussions and conducting root cause analysis.
• Demonstrates aptitude and willingness to be a change agent.
• Continues to seek development opportunities and stays informed of industry best practices and technologies for Information Management.
• Proven systems thinker with strong problem resolution skills.
• Pro-active approach to problem identification and resolution
• Ability to set priorities and multi-task in performing day-to-day tasks.
• Excellent written and verbal communication skills.
• Highly adaptable, willingness to learn, a self-starter.
• Ability to follow established process and procedures
• Ability to work independently and within a team environment
• Demonstrates a high degree of attention to detail and data accuracy.
• Strong interpersonal and customer service skills.
• Demonstrate practical skills in being very well organized and diligent.
• Ability to build strong client and business relationships

Preferred Qualifications

• Experience with Electronic Document Management Systems, such as OpenText
• Demonstrate proficiency in Adobe Acrobat, Microsoft Windows, Word, Excel, PowerPoint
• Experience with relevant technologies such as Power Automate, Power BI, Power Apps and InfoPath
• Familiar with TC Energy's Information Management and Cybersecurity policies
• Member of ARMA International or Association for Intelligent Information Management (AIIM)
• Familiar with legal requirements applicable to Document and Records Management

This position requires candidates to:

• Successfully complete pre-employment and background checks

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid

About our business

TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.

TC Energy is an equal opportunity employer.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.