Director, Applications & Infrastructure
September 19 2024
Industries
Education, Training
Categories Systems architect, Design
Remote
Calgary, AB • Full time
SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.
The Opportunity
SAIT is seeking an experienced, visionary leader to serve as Director of Applications and Infrastructure within our Information and Technology Services (ITS) Department. This is an exciting opportunity to lead a dynamic team of professionals in delivering cutting-edge technology solutions that support SAIT’s mission: to prepare students for successful careers and lives. Reporting to the Chief Information Officer (CIO), the Director will drive innovation and service excellence across SAIT’s applications and infrastructure, ensuring an exceptional experience for students, faculty, and staff.
The Role
- Lead and develop long-term strategic plans for teams within the Applications and Infrastructure function, aligning with SAIT’s institutional goals and vision.
- Work with direct reports to develop annual roadmaps and oversee their implementation.
- Provide leadership that fosters teamwork, respect, and open communication across the department.
- Manage the full employee lifecycle, from hiring and training to performance enhancement and offboarding.
- Build and mentor high-performing, customer-service-oriented teams, promoting professional development and engagement.
- Promote intentional decision-making with a focus on Equity, Diversity, and Inclusion (EDI).
- Shape a leadership culture that encourages continuous improvement, service-excellence, and inclusivity and positions team members for long-term growth.
- Oversee ITS applications and infrastructure services, selecting and enhancing tools and systems to meet institutional needs.
- Collaborate with SAIT leadership and departments to improve IT services and pursue strategic initiatives.
- Build strategic relationships with external vendors, partners, and peer institutions to drive innovation and ensure SAIT remains at the forefront of technology advancements.
- Lead change management initiatives with empathy and transparency, building trust and alignment across teams.
- Drive the continuous improvement of SAIT’s Applications and Infrastructure environments and recommend new technology solutions.
- Implement and manage a “cloud-first” approach for service delivery and innovation.
- Ensure the security and performance of systems, applications, and infrastructure, and lead assessments of security controls.
- Develop and maintain policies for securing SAIT’s technology environment.
- Define and implement performance metrics, key performance indicators (KPIs), and reporting processes for technology services.
- Establish and maintain service-level agreements (SLAs) for ITS-supported systems and services.
- Lead departmental budgeting, tracking, and forecasting efforts.
Education & Qualifications
- Minimum Bachelor’s degree in a technical field, an advanced degree is preferred.
- 10+ years of progressively responsible IT management experience, supporting application or infrastructure teams.
- 5+ years of direct experience managing technical managers.
- Demonstrated success in cloud-based business applications and infrastructure management.
- Proven ability to manage organizational change with empathy and transparency.
- Demonstrated knowledge of project management best practices.
- Experience leading teams in the selection, implementation, support, and enhancement of complex IT systems across a variety of hosting environments (especially cloud-based).
- Experience leading IT systems selection, implementation, and enhancement across diverse hosting environments.
Skills & Experience
- Extensive knowledge of cloud platforms, hybrid cloud environments, and cloud migration strategies.
- Expertise in enterprise software (ERP, CRM, HRIS, financial systems) and application lifecycle management.
- In-depth understanding of network infrastructure, including LAN, WAN, SD-WAN, and VPN technologies.
- Knowledge of server management, storage solutions, virtualization, and disaster recovery strategies.
- Experience with IT service management (ITSM), DevOps practices, and service-oriented architecture.
- Knowledge of software development lifecycle methodologies and integration between development and operations teams.
- Strong grasp of cybersecurity, data governance, and regulatory compliance frameworks.
- Proven ability to manage disaster recovery plans, high availability systems, and data infrastructure.
- Experience managing third-party vendor relationships and negotiating technology contracts.
- Awareness of emerging trends like AI, machine learning, blockchain, and IoT in higher education.
Job classification: Director
Salary range: $150,000-177,000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
# of positions: 1
Hours Per Week: 37.5
Posting closing date: September 27th, 2024
View a summary of our benefits and perks for salaried employees as one of Alberta's Top Employers, including health & dental care, pension plan, vacation & special leave and flexible work options at our beautiful inner-city campus.
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about EDI at SAIT.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
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Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
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