Cmts Business Analyst

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 01/29/2025

Posting Close Date: 02/13/2025 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of Role

WestJet is looking for a Computerized Maintenance Tracking System (CMTS) Business Analyst to join our team.

The CMTS Business Analyst has the overall responsibility to serve as the strategic interface, supporting process & data analysis focusing on issue resolution for our extensive end user workforce. There is an emphasis on solution delivery, service management, and risk management. This role acts as the conduit between business units, providing highly valued strategic consultative support, and guidance.

This individual will report to the Manager of the eMRO Platform and will play a key role in optimizing CMTS while supporting end users. The incumbent must be highly motivated, exhibit a high standard of excellence, embrace challenges, and drive for results. The ability to work modified work hours, in an agile environment while supporting a 24/7 operation is a must.

This position offers a unique opportunity to contribute to WestJet's Technical Operations 5-year digital road map while driving meaningful impact.

Key Deliverables:

· Resolve immediate issues reported by end user or determine remediation support required for corrective actions.

· Develop solution concepts for assigned CMTS initiatives, analyze, and prepare application roadmaps including recommendations.

· Maintain key business relationships and establish cross functional problem solving between business units, CMTS analysts, outside vendors, and WestJet Information Technology (IT) to develop and implement CMTS initiatives

· Provide knowledge/expertise and facilitation of stakeholder decision making sessions and support arbitration relating to trade-offs both within and between different business units

· Audit business unit testing of CMTS application(s) and various reporting solutions to ensure the Computerized Maintenance Tracking System (CMTS) software application and associated processes are optimized for Technical Operations requirements.

Experience and Qualifications:

· Must have 3-5 years experience in business analysis activities.

· A bachelor's degree, college diploma, or equivalent.

· Experienced in business process improvement and cross functional problem solving.

· Experienced in stakeholder management and the development of a business enterprise software application, including application architecture and reporting outputs.

· Knowledge of or desire to learn new business domains such as aircraft maintenance and engineering systems (e.g. Trax).

· Knowledge of process development to support mobile applications for iOS platform.

· Highly motivated, organized, and able to handle multiple priorities successfully and work under tight deadlines.

· Ability to manage multiple stakeholders and drive towards positive outcomes

· Advanced level of competency with back-office productivity tools such as MS Office and process mapping tools

· High degree of interpersonal and communication proficiency, including written, verbal, and presentation skills

· Ability to work both independently and in a team environment with multiple cross departmental stakeholders

· Technical writing experience (considered an asset)

· Experienced in SQL, Java, Citrix, object-oriented programing, XML, and .net programming is an asset

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.