Analyst, Business Operations

We're looking for a fierce and friendly Analyst, Business Operations to join our diverse & vibrant team. Rümi is a bright new member of the ATCO family and operates 3 lines of business under the Rümi umbrella: Rümi Products & Services, ATCOenergy and Blue Flame Kitchen.

The Analyst, Business Operations will play an active role in identifying issues, completing investigations, conducting analysis, drafting recommendations, and implementing changes. This role will make significant and long-lasting impacts to the organization by advancing our ability to run efficiently and effectively by strategically managing resources, standardizing and streamlining processes and seizing new opportunities.

Reporting to the Manager, Business Operations, this role will partner with all business units across Rumi to solve problems with high quality solutions that meet both the current and anticipated business needs. The Business Operations team is built of self-driven, eager to succeed individuals. We love the challenge of getting our hands dirty in any situation.

On a daily basis, you'll...

• Analyze, understand and solve problems across multiple lines of business
• Engage stakeholders and subject matter experts across the business to understand gaps, inefficiencies and issues in business processes.
• Build and implement processes and operational procedures to support business strategy
• Draft outlines, plans, and schedules to organize and implement changes
• Contribute to brainstorming, planning, and execution of new and existing initiatives.
• Forge strong relationships to create synergy within the organization
• Complete regular investigations and audits of existing business processes and procedures
• Effectively communicate with team members and stakeholders in a fast-paced environment
• Draft and publish formal communications and notices to the business
  Forge relationships and create synergy within the organization through constant communication with peers, managers and clients.

What you're great at:

• A big-picture mentality, with the ability to analyze situations and make decisions that benefit long-term Rumi goals and objectives.
• Desire to learn - this role requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques.
• Ability to think strategically and develop a comprehensive roadmap that aligns product goals with our vision and objectives.

What you have:

• Minimum College Diploma in Commerce, Economics or Business Systems Analysis, equivalent experience will be an asset.
• 1-3 years' experience in Alberta's retail electricity and gas industry is required.
• Experience working in Agile project management is preferred
• Experience with Salesforce, PowerBI, MS Office, Call Center CRM's and Retail Billing Systems
• Exceptional critical thinking, analytical, and problem-solving skills.
• Strong stakeholder management skills
• Ability to digest data and present findings clearly to drive decision-making and outcomes.
• Strong understanding of business process development, experience in creating new and/or modifying existing processes
• Ability to collaborate with multiple business units/stakeholders
• Strong organizational and time-management skills
• Strong written and verbal communications skills
• Ability to analyze complex situations and recommend outcomes that align with business values
• Ability to organize plans and schedules for multiple resources, both personnel and systems/environments

Why Rümi?

If you're not yet convinced that working at Rümi could be the smartest decision you ever made, we also offer*

• Competitive compensation, pension matching, and ATCO share options. Cha-ching!
• Adaptable benefit packages to help you live your best life! For example, our mental health benefits cover up to $3000/year per specialty for you and your dependents!
• Hybrid work models, meeting-free Fridays, and Work from Anywhere August!
• Well-Being @ATCO Health & Wellness Program!
• So much more!