Night Auditor, Elk & Avenue Hotel

Welcoming our guests and ensuring the most confortable stay possible!

The starting salary for this position is $18.50 per hour.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Greet guests in a welcoming and enthusiastic manner
• Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
• Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
• Communicate with housekeeping, bell, and maintenance departments to update the status of room readiness, arrivals, and departures
• Assists guests with elevator, and luggage as needed

• Completes night audit and reports via Maestro PMS
• Diligently tracks, checks and records all daily transactions including cash, debit, credit, and room charges
• Effectively resolves/balances any discrepancies found within night audit process and reports any findings to Front Office Manager
• Acts as additional security for the hotel and our guests
• Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting

• Listen to guest concerns and resolve issues to the best of your ability
• Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
• Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
• Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
• Offer assistance to guests and teammates where needed

• A utility player who can complete a variety of job duties
• Perform other duties as requested by management

• Previous Front Desk experience strongly preferred

• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team
• Committed to Safety First and the highest quality of cleaning & sanitizing standards
• An active listener and the ability to tell stories to guests
• Ability to work in a fast-paced environment managing multiple tasks at once

• Ability to anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Organized with a great eye for detail
• Kind to others and always bring your best

• A good communicator, always suggesting ideas and solutions
• Helpful and friendly, willing to go the extra mile
• Relaxed, flexible and able to handle a few curve balls
• Ready for an adventurous summer!
• Helpful and friendly, willing to go the extra mile

• Relaxed, flexible and able to handle a few curve balls
• Ready to have fun!

• Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You'll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.