Senior Business Analyst

At SMS Equipment, the Senior Business Analyst works with the business owners to implement required business processes that can be supported by a range of systems and technologies, with the objective to optimize the end-to-end process. Systems include, but are not limited to the e-Emphasys ERP, Power BI, SSRS, Microsoft 365, ServiceNow, Komatsu systems and others. In this role, the Business Analyst will also provide guidance, support and expertise to the business groups and Service Desk support specialists.

This role is based out of Acheson, AB and offers a hybrid work arrangement.

The salary range for this role is $90,000 - $101,000 per year.

Responsibilities:

• Lead and participate in workshops with users, General Managers, Directors, Business Process and Applications teams, IT Security Architects, and project teams, to identify, analyze, and document business policies and process improvement opportunities including but not limited to, policies, process flows, standard operating procedures (SOP), segregation of duties and JSOX controls.
  
  

• Provide Level 3 Service Desk support, ensuring escalated issues are monitored and resolved in collaboration with internal and external vendors. In this role, you will also manage IT service management systems according to prescribed processes for escalated issues.
  
  

• Provide support to managers by communicating how data is being used within supported systems, explaining how the business operates on the front line, explaining and assessing impact projects may have on internal controls, JSOX requirements and disaster recovery. Complete requirements gathering, impact assessments and quality assurance efforts as needed. Document test scripts for projects and complete testing when required.
  
  

• Provide support to change management team by identifying areas requiring attention from the training group. Participate in development of user communications, ensure quality assurance for training materials and provide solution details and process training to the trainers as needed.
  
  

• Provide support to eXtend team by coordinating to determine delivery timing of objects and ensuring these objects are being delivered on time with expected outcomes. Coordinate, document, execute and supporting testing and certification of new processes and solutions. Reviewing and documenting business ideas and demands for future business prioritization and application enhancements. Documenting and validating reporting requirements and data elements required by the business.
  
  

• Provide direction to users in terms of capabilities of emerging technologies including BI, Artificial Intelligence, digital transformation and others. Provide after hours support for solution load and application updates.

The ideal incumbent will have a diploma, certificate or other post-secondary education in a related field and a minimum of 8 years related experience. Additional qualifications include:

• Strong discipline and time management skills, with the ability to plan, manage, and deliver results both independently and within a team.
• Comprehensive understanding of regulatory processes, business processes, data structures, reporting, and internal controls, typically gained through extensive industry experience.
• Exceptional communication and collaboration skills, essential for working effectively across diverse teams.
• Willingness to travel as needed and work productively in a distributed team environment, collaborating with business analysts, support specialists, management, and user communities.
• Customer-focused approach to resolving business process related systems issues with the business community
• Proactive in identifying and managing risks, ensuring the stability and efficiency of business processes.

As part of our recruitment process you may be required to complete the following:

• Reference Check
• Criminal Record Check

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be received until a suitable candidate has been hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.